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English and General Hotel Knowledge May I

Total questions: 16

Worksheet time: 8mins

Name
Class
Date
1.

"I prefer to go Dutch ". What does it mean in the restaurant among the guests who ate together.

a)

bill to be paid by one person

b)

bill to split

2.

it is all Greek to me. What does it mean?

a)

I understand all of them

b)

I cannot understand anything

3.

"Pardon my French". What does it mean?

a)

I am happy for my language

b)

I am sorry for using offensive language

4.

He takes French leave when weather is nice. What does it mean?

a)

Takes leave with permission

b)

takes leave without permission

5.

Who is certified to run ALL membership program in the hotel at the moment?

We call him/ her "ALLSTAR" .

a)

Ms. Thida Aung

b)

Ms. Lei Lei Thin

c)

Ms. Wa Wa Khine

d)

Mr. Micky Min Thu

6.

Parasites are considered _____

a)

Physical hazard

b)

Biological hazard

c)

Chemical hazard

7.

Basically, all Heartists should be trained in _____

a)

personal hygiene

b)

customer service

c)

how to cook

d)

how to clean

8.

We are different in age, gender, ethnicity, religion, disability, sexual , education, and national origin. it is called____

a)

Diversity

b)

Inclusion

c)

CSR

9.

Your English is ____

a)

very good

b)

very well

10.

There are ___ people in the ball room. It was nearly empty.

a)

many

b)

less

c)

few

d)

a little

11.

Can I ask ___ questions?

a)

few

b)

a few

c)

a little

d)

little

12.

I can not remember ____

a)

anything

b)

nothing

13.

Don't tell ____.

a)

anybody

b)

nobody

14.

___ lives here.

a)

Nobody

b)

Anybody

15.

What does AED stand for?

a)

Automated External Detector

b)

Automated Echo Defibrillator

c)

Automated External Defibrillator

16.

Accor Values

a)

Trust , Respect

b)

Sustainable Performance, Spirit of Conquest

c)

Guest Passion, Innovation

d)

Guest Focus, Heartists way