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WorksheetsNew Baggage Calling Sheet
Total questions: 10
Worksheet time: 14mins
The cutomer cme into Dublin and left his watch on the flight. What will you inform the passenger?
Check smartecarte.ie
Check google.com
Check your bag
Call Customer Services
The passengers IPad was found on the flight and is held at LAX airport. The passenger wants to get it back. What is the first option you will give the passengr.
Buy a new IPad
Go to LAX during collection hours and pick it up
Forget about it
We have disposed it
How long do we hold a Lost and Found item at the airport?
21 DAYS
5 DAYS
16 DAYS
30 DAYS
When you want to log into Brock, where will you get the login details from?
The passenger wants to speak to a supervisor and you are arranging a supervisor callback. Where will you find the SUPERVISOR CALL BACK FORM
The passenger wants to know when the bag will be delivered and won't hang up till you give him the information. The bag is set up for delivery by DUB. Where will you get the phone number to call them and get an ETA?
A passenger's bag was forwarded to LAS with AA. You have informed the passenger to call American Airlines at the Las Vegas airport and pick up their bag. Where will you get the number for LASAA to give the pax?
A passenger calls but they want information on future travel. You have asked them to call reservations. Where will you get the number to give them?
A passenger wants to go to the Dublin Airport(DUB) to pick their luggage. Where will you get the location to give them?
You need to update an RL code in the AHL . Which Tab in the New Baggage Calling Sheet(Gaia Intranet) will you check?
