wayground logo

Free Printable Worksheets

NEW

Font size

S
M
L
XL
Worksheets

Front Office SF Quiz

Total questions: 45

Worksheet time: 20mins

Name
Class
Date
1.

In the front desk operations, one of the specific duties and task of a Front Desk clerk or a receptionist is to deliver food and drinks to people who ordered room service

a)

True

b)

False

c)

Somewhat Right

d)

Possible Wrong

2.

In the front desk operations, one of the specific duties and task of a Front Desk clerk or a receptionist is to allocate rooms for expected arrivals

a)

True

b)

False

c)

Somewhat Right

d)

Possible Wrong

3.

In the front desk operations, one of the specific duties and task of a Front Desk clerk or a receptionist is to attend to the registration of guest to assist them to their rooms

a)

True

b)

False

c)

Somewhat Right

d)

Possible Wrong

4.

In the front desk operations, one of the specific duties and task of a Front Desk clerk or a receptionist is to attend to the registration of guest and to give/distribute room keys

a)

True

b)

False

c)

Somewhat Right

d)

Possible Wrong

5.

Receiving mails, parcels, messages and other documents for house guest and insuring that they are properly delivered to them are not part of the front desk duties.

a)

True

b)

False

c)

Somewhat Right

d)

Possible Wrong

6.

Front desk coordinate with other departments to properly perform their functions

a)

True

b)

False

c)

Somewhat Right

d)

Possible Wrong

7.

In the front desk operations, one of the specific duties and task of a Front Desk clerk or a receptionist is to update all room status and to reconcile record or reports to other departments

a)

True

b)

False

c)

Somewhat Right

d)

Possible Wrong

8.

Front Desk can also serve as a communication center.

a)

True

b)

False

c)

Somewhat Right

d)

Possible Wrong

9.

This is a summary of the guest information and accounts

a)

Guest Summary Report

b)

Guest Folio

c)

Guest Polio

d)

Guest Summary Portfolio

10.

This is a list of confirmed guest reservation stating the arrival of guest for the day

a)

Daily Arrival List

b)

ADailt list

c)

List of Guest

d)

Coming guest

11.

Based on the Image, can we sell room 101 today?

a)

Yes

b)

No

c)

Maybe

d)

Depends

12.

Based on the Image, Is Room 105 available for guest?

a)

Yes

b)

No

c)

Maybe

d)

Depends

13.

Based on the Image, Is it possible to sell room 109 today?

a)

Yes

b)

No

c)

Maybe

d)

Depends

14.

Based on the Image, Is it possible to sell room 112 today?

a)

Yes

b)

No

c)

Maybe

d)

Depends

15.

Based on the Image, Is it possible to sell room 113 today?

a)

Yes

b)

No

c)

Maybe

d)

Depends

16.

Based on the Image, Is it possible to sell room 104 today?

a)

Yes

b)

No

c)

Maybe

d)

Depends

17.

Based on the Image, Is it possible to sell room 106 today?

a)

Yes

b)

No

c)

Maybe

d)

Depends

18.

Based on the Image, Is it possible to sell room 110 today?

a)

Yes

b)

No

c)

Maybe

d)

Depends

19.

Based on the Image, Is it possible to sell room 102 today?

a)

Yes

b)

No

c)

Maybe

d)

Depends

20.

Based on the Image, Is it possible to sell room 103 today?

a)

Yes

b)

No

c)

Maybe

d)

Depends

21.

This is a billing arrangement for groups that means, each member of the group is allowed to sign all their charges to the group and the coordinator of organizer will settle all bills

a)

Sign All Charges

b)

Charger Bill

c)

Charge Bill

d)

Coodinator Charge

22.

This is a billing arrangement for groups that means, the sponsor or organizer shall pay only room and taxes for attendees. All incidentals like laundry, telephone, and meals shall be to the account of attendees

a)

Sign Room and Tax

b)

Sponsor Bill

c)

Sponsor Charge

d)

Sign Charge Bill

23.

This is a billing arrangement for groups that means, the arrangement stipulates that the attendees will pay for their own charges.

a)

Each Pays Own

b)

KanyaKanyang Bayad

c)

Individual Charge

d)

Charge all to guest

24.

This is a room status report that means the room is occupied by a paying guest

a)

OCC

b)

VR

c)

CD

d)

OOO

25.

This is a room status report that means the room is a vacant room, already made up and ready for occupancy

a)

OCC

b)

VR

c)

VD

d)

OOO

26.

This is a room status report that means the room is a vacant room, but not yet ready for occupancy since it is still dirty

a)

OCC

b)

VR

c)

VD

d)

OOO

27.

This is a room status report that means the room is under renovation or not fit for occupancy since it requires repair or maintenance

a)

BLO

b)

HU

c)

VD

d)

OOO

28.

This is a room status report that means the room is reserved

a)

BLO

b)

HU

c)

NS

d)

SO

29.

This is a room status report that means the room is reserved but the expected guest did not arrive

a)

BLO

b)

HU

c)

NS

d)

SO

30.

This is a room status report that means the room is occupied or reserved for officer or staff

a)

BLO

b)

HU

c)

NS

d)

SO

31.

This is a room status report that means the room is occupied but the guest slept outside the establishment

a)

BLO

b)

HU

c)

NS

d)

SO

32.

In Bell Service, one of its specific duties and responsibilities is to assist the guest during check in and check out

a)

True

b)

False

c)

Somewhat Right

d)

Possible Wrong

33.

In Bell Service, one of its specific duties and responsibilities is to escort the guest during arrival and departure

a)

True

b)

False

c)

Somewhat Right

d)

Possible Wrong

34.

In Bell Service, one of its specific duties and responsibilities is to respond to service calls including delivery of guest mail, package and messages

a)

True

b)

False

c)

Somewhat Right

d)

Possible Wrong

35.

In Bell Service, one of its specific duties and responsibilities is to monitor the orderliness and cleanliness of the vicinity and as well as cleaning the mess

a)

True

b)

False

c)

Somewhat Right

d)

Possible Wrong

36.

In Bell Service, one of its specific duties and responsibilities is to keep watch of the establishment and be a look out to some possible threats

a)

True

b)

False

c)

Somewhat Right

d)

Possible Wrong

37.

In Bell Service, one of its specific duties and responsibilities is to help the front office and run errands

a)

True

b)

False

c)

Somewhat Right

d)

Possible Wrong

38.

This is a form of payment that involved no risk or fraud.

a)

Cash - local currency

b)

Credit Card

c)

Foreign Currency

d)

Cheques

39.

This is a form of payment that involves a credit company to pay in advance what the guest might need to settle

a)

Cash - local currency

b)

Credit Card

c)

Foreign Currency

d)

Cheques

40.

This is a form of payment that involves the guest's bank to charge him of his stay

a)

Debit Card

b)

Direct Billing

c)

bank to hotel billing

d)

Bank Charge

41.

This is a form of payment that involves the hotel sending the bill to the company or individual who has been given a credit line and allowed to book on charges

a)

Debit Card

b)

Direct Billing

c)

bank to hotel billing

d)

Bank Charge

42.

At the end of the day, all financial transactions at the front office shall be subjected to clearance by a designated officer. in this _____ the auditor reconciles the hotel's daily financial transactions and other activities

a)

Audet

b)

Audit

c)

Edith

d)

Auditoer

43.

At the end of the day, all financial transactions at the front office shall be subjected to clearance by a designated officer. in this _____ the auditor reconciles the hotel's daily financial transactions and other activities

a)

Audet

b)

Audit

c)

Edith

d)

Auditoer

44.

This is part of the application for a credit application in which the companies need to give proof or ownership, size, purpose, history and other details of their organization

a)

References

b)

Company/Organization Profile

c)

Summary Report

d)

Signatories

45.

This is part of the application for a credit application in which the companies need to give proof their standing in accounts and checks for the past 2-3 years

a)

References

b)

Financial Standing

c)

Summary Report

d)

Signatories