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WorksheetsFront Office SF Quiz
Total questions: 45
Worksheet time: 20mins
In the front desk operations, one of the specific duties and task of a Front Desk clerk or a receptionist is to deliver food and drinks to people who ordered room service
True
False
Somewhat Right
Possible Wrong
In the front desk operations, one of the specific duties and task of a Front Desk clerk or a receptionist is to allocate rooms for expected arrivals
True
False
Somewhat Right
Possible Wrong
In the front desk operations, one of the specific duties and task of a Front Desk clerk or a receptionist is to attend to the registration of guest to assist them to their rooms
True
False
Somewhat Right
Possible Wrong
In the front desk operations, one of the specific duties and task of a Front Desk clerk or a receptionist is to attend to the registration of guest and to give/distribute room keys
True
False
Somewhat Right
Possible Wrong
Receiving mails, parcels, messages and other documents for house guest and insuring that they are properly delivered to them are not part of the front desk duties.
True
False
Somewhat Right
Possible Wrong
Front desk coordinate with other departments to properly perform their functions
True
False
Somewhat Right
Possible Wrong
In the front desk operations, one of the specific duties and task of a Front Desk clerk or a receptionist is to update all room status and to reconcile record or reports to other departments
True
False
Somewhat Right
Possible Wrong
Front Desk can also serve as a communication center.
True
False
Somewhat Right
Possible Wrong
This is a summary of the guest information and accounts
Guest Summary Report
Guest Folio
Guest Polio
Guest Summary Portfolio
This is a list of confirmed guest reservation stating the arrival of guest for the day
Daily Arrival List
ADailt list
List of Guest
Coming guest
Based on the Image, can we sell room 101 today?
Yes
No
Maybe
Depends
Based on the Image, Is Room 105 available for guest?
Yes
No
Maybe
Depends
Based on the Image, Is it possible to sell room 109 today?
Yes
No
Maybe
Depends
Based on the Image, Is it possible to sell room 112 today?
Yes
No
Maybe
Depends
Based on the Image, Is it possible to sell room 113 today?
Yes
No
Maybe
Depends
Based on the Image, Is it possible to sell room 104 today?
Yes
No
Maybe
Depends
Based on the Image, Is it possible to sell room 106 today?
Yes
No
Maybe
Depends
Based on the Image, Is it possible to sell room 110 today?
Yes
No
Maybe
Depends
Based on the Image, Is it possible to sell room 102 today?
Yes
No
Maybe
Depends
Based on the Image, Is it possible to sell room 103 today?
Yes
No
Maybe
Depends
This is a billing arrangement for groups that means, each member of the group is allowed to sign all their charges to the group and the coordinator of organizer will settle all bills
Sign All Charges
Charger Bill
Charge Bill
Coodinator Charge
This is a billing arrangement for groups that means, the sponsor or organizer shall pay only room and taxes for attendees. All incidentals like laundry, telephone, and meals shall be to the account of attendees
Sign Room and Tax
Sponsor Bill
Sponsor Charge
Sign Charge Bill
This is a billing arrangement for groups that means, the arrangement stipulates that the attendees will pay for their own charges.
Each Pays Own
KanyaKanyang Bayad
Individual Charge
Charge all to guest
This is a room status report that means the room is occupied by a paying guest
OCC
VR
CD
OOO
This is a room status report that means the room is a vacant room, already made up and ready for occupancy
OCC
VR
VD
OOO
This is a room status report that means the room is a vacant room, but not yet ready for occupancy since it is still dirty
OCC
VR
VD
OOO
This is a room status report that means the room is under renovation or not fit for occupancy since it requires repair or maintenance
BLO
HU
VD
OOO
This is a room status report that means the room is reserved
BLO
HU
NS
SO
This is a room status report that means the room is reserved but the expected guest did not arrive
BLO
HU
NS
SO
This is a room status report that means the room is occupied or reserved for officer or staff
BLO
HU
NS
SO
This is a room status report that means the room is occupied but the guest slept outside the establishment
BLO
HU
NS
SO
In Bell Service, one of its specific duties and responsibilities is to assist the guest during check in and check out
True
False
Somewhat Right
Possible Wrong
In Bell Service, one of its specific duties and responsibilities is to escort the guest during arrival and departure
True
False
Somewhat Right
Possible Wrong
In Bell Service, one of its specific duties and responsibilities is to respond to service calls including delivery of guest mail, package and messages
True
False
Somewhat Right
Possible Wrong
In Bell Service, one of its specific duties and responsibilities is to monitor the orderliness and cleanliness of the vicinity and as well as cleaning the mess
True
False
Somewhat Right
Possible Wrong
In Bell Service, one of its specific duties and responsibilities is to keep watch of the establishment and be a look out to some possible threats
True
False
Somewhat Right
Possible Wrong
In Bell Service, one of its specific duties and responsibilities is to help the front office and run errands
True
False
Somewhat Right
Possible Wrong
This is a form of payment that involved no risk or fraud.
Cash - local currency
Credit Card
Foreign Currency
Cheques
This is a form of payment that involves a credit company to pay in advance what the guest might need to settle
Cash - local currency
Credit Card
Foreign Currency
Cheques
This is a form of payment that involves the guest's bank to charge him of his stay
Debit Card
Direct Billing
bank to hotel billing
Bank Charge
This is a form of payment that involves the hotel sending the bill to the company or individual who has been given a credit line and allowed to book on charges
Debit Card
Direct Billing
bank to hotel billing
Bank Charge
At the end of the day, all financial transactions at the front office shall be subjected to clearance by a designated officer. in this _____ the auditor reconciles the hotel's daily financial transactions and other activities
Audet
Audit
Edith
Auditoer
At the end of the day, all financial transactions at the front office shall be subjected to clearance by a designated officer. in this _____ the auditor reconciles the hotel's daily financial transactions and other activities
Audet
Audit
Edith
Auditoer
This is part of the application for a credit application in which the companies need to give proof or ownership, size, purpose, history and other details of their organization
References
Company/Organization Profile
Summary Report
Signatories
This is part of the application for a credit application in which the companies need to give proof their standing in accounts and checks for the past 2-3 years
References
Financial Standing
Summary Report
Signatories
