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WorksheetsS3 Operations
Total questions: 38
Worksheet time: 20mins
Business operations is the department in a business that is responsible for:
Marketing
Finance
Production of goods/provision of services
Human resources
Which of the following stock control methods would involve frequent deliveries?
Flow production
Just in case
Job production
Just in time
A business that becomes more streamlined as a result of effective supply chain management is said to be running more:
Bureaucratically
Expensively
Efficiently
Autocratically
Which of the following will most likely lead to an increase in productivity?
Investing in the most up-to-date machinery
Reducing the number of skilled workers
Employing more unskilled production line workers
Cutting back on the amount of staff training
Which of the following is an example of a business whose purpose is to produce goods?
Veterinary surgeon
Opticians
Bakery
Hairdressers
If the cost of the raw materials is too high, it reduces what?
Delivery times
Profit margins
Quality of products
Amount of products
The supply chain can be affected by a number of issues, including (more than 1 answer)...
Availability of raw materials
Availability of workers
Transportation of goods
The operations function has 3 main parts, what are they?
Output
Process
Raw materials
Input
The quality of the raw materials affects the quality of the products/good produced.
True
False
Environmental issues have a huge impact on the production of goods
True
False
The cost of many raw materials is higher than normal at present, due to.....
Brexit
Covid-19
War in Ukraine
Grand Big Mac returning to McDonalds menu
Stock management is important for a bakery business as the need to ensure (more than one answer)....
They have enough raw materials
That the raw materials are in date
They have loads of unused raw materials to throw away
They are able to store the raw materials appropriately
Many suppliers of sought after raw materials are able to do what at the moment due to shortages of some items?
Charge higher prices
Give products away for free
Lower their prices
The operations function consists mainly of activities that are preformed on a ___ basis
Daily
Weekly
Monthly
Yearly
Operations managers have to a main goals in mind - efficiency (keeping costs low) and...
Legality (keeping the business in good standing with the law)
Productivity (keeping business running fast)
Reputation (keeping up the business's good name)
Effectiveness (keeping customers satisfied)
Which operations activity is also referred to as a procurement?
Legistics
Inventory Control
Quality Control
Purchasing
Deciding how to transport goods is part of which operations activity:
Logistics
Scheduling
Safety & Security
Maintenance & Repairs
What is meant by the reliability and reputation of the supplier
supplier will deliver when they say they will
the opening and closing times of the supplier
what people think of the supplier
the branding of the supplier
Reliability and Reputation is important when choosing a supplier because
a supplier with a good reputation is more likely to get more business compared to those with a poor reputation.
if the supplier can't deliver on time this can cause production to stop and customers may not get their order in time
if the supplier has a poor reputation it will not have any impact on your business
The supplier does not have any control over their reliability
what is meant by: Storage space available
shop floor space
capacity to expand
shelf space
how much space the business has in a warehouse to hold raw materials until they are needed.
Businesses buy raw materials from
customers
managers
shareholders
suppliers
Operations is responsible for
making products
working with suppliers
managing stock levels
advertising the product
Raw Materials make up:
Process
Enterprise
Inputs
Output
Inspecting products at the end of the production process against agreed quality standards. Any unacceptable products are either discarded or sent back for correction.
Quality Assurance
Quality Control
Quality Circles
Benchmarking
Inspecting products at each stage in the production process against agreed quality standards. Any unacceptable products are either discarded or sent back for correction.
Quality Assurance
Quality Control
Quality Circles
Benchmarking
Where groups of workers from all levels meet to discuss problems related to quality in order to identify solutions so that quality can be improved.
Quality Assurance
Quality Circles
Quality Control
Benchmarking
Where manufacturing of products relies mainly on human effort
Labour Intensive Production
Capital Intensive Production
Where manufacturing of products relies mainly on technology
Capital Intensive Production
Labour Intensive Production
Stock should not go above this level as it means overstocking occurs
Maximum Level
Minimum Level
Re-order Level
Re-order Quantity
The amount of stock ordered to take the back up to maximum once the new stock is delivered
Maximum Level
Minimum Level
Re-order Level
Re-order Quantity
The level stock should not fall below this as shortages could result and production could be halted. Stock should not go below this level as it means understocking occurs.
Maximum Level
Minimum Level
Re-order Level
Re-order Quantity
An advantage of this method is that a huge number of products can be made
Job Production
Batch Production
Flow Production
Which method would likely be used for bread?
Batch Production
Flow Production
Job Production
A disadvantage of this method is that machinery may need to be cleaned or altered between different productions e.g. flavours
Flow Production
Batch Production
Job Production
Over-stocking can lead to...
High storage costs
Products left unsold that may be spoiled/stolen
Capital is tied up –opportunity cost of what else you could be using this money for
The business has nothing to sell (or may have to stop production)
The lead time is the time taken for the stock to arrive from the point of ordering
TRUE
FALSE
