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WorksheetsBusiness Communication
Total questions: 10
Worksheet time: 10mins
______ is not one of the 5 Cs of Effective Business Communication.
Clarity
Completeness
Common Sense
Conciseness
Ramu is completely focused on the speaker and understood what was being said, and was able to retain and act upon the Information.
Which skill did he practice?
Active Listening
Summarizing
Clarifying
Assertive Communication
Tina came across a minor issue in her project. What should she do in this scenario?
Ignore it, as it is a minor issue
Try to resolve the issue on her own, as per her understanding
Report the issue to her manager at the earliest
Sam is not clear about the complex project requirements, and has multiple queries? what should his next step be?
Email the customer with the long list of queries
Set up a call with the customer to address the queries
Search google to get the answers
My customer has been recently pushing me to meet a deadline that isn't feasible. What approach should I take?
Customer is king so I need to work around to meet his deadline.
Communicate assertively and try to come up with a win-win situation.
Approach assertively and mention that deadline is impossible.
Inappropriate response - "You better submit the status report before EOD."
What should be the assertive response to this statement?
I would like if you submit the report by EOD.
May I please request you to submit the report by EOD?
Please submit the report by EOD even if you have to stay back in office till late night.
The customer requested Shyam a brief status regarding today's work. Shyam emailed the customer with a presentation along with corelated documents and test results. Shyam thought that he might please the customer by sending a detailed status report.
So, was Shyam's approach correct?
Yes
No
During the project team meeting, the manager gave Mark an elaborate negative feedback regarding his work and personal conduct in a polite manner. Mark did not take the feedback positively and reacted aggressively.
Whose action was improper?
Manager
Mark
Both Manager and Mark
Janice received a meeting invite from her sub-ordinate at a time which was not convenient for her.
What should Janice do in this scenario?
Delete the invite
Ignore the invite
Respond by declining the invite
Respond by declining the invite and proposing a new time.
Monica has to schedule an urgent meeting with a senior stakeholder, Ross.
So, how should Monica go about it?
Call Ross and tell him to come to the meeting room at 4:00 pm.
Send a message to Ross along with the details of the meeting.
Send an email invite providing the required meeting details.
