WorksheetsEDGE Quiz
Total questions: 10
Worksheet time: 5mins
What's the latest update on Klarna in the UK all about?
Klarna Pay Monthly (in 3 installments)
Klarna Pay Monthly (in 2 installments)
Klarna Pay Monthly (in 2-3 optional installments)
Klarna Pay Monthly (in 4 installments)
After the guest made the 1 of the 3 payment installments in Klarna, the remaining 2 payments will happen after how many months?
1 month
2 months
3 months
4 months
Klarna Pay Later is being offered via all platforms to these countries listed below except one. Please select the appropriate answer.
Switzerland
Belgium
France
Finland
Based on the latest update on the Ukraine Refugee Rate, which of the 5 countries below were included?
Greece, Bulgaria, Slovenia, Belgium and Croatia
Greece, Belgium, Croatia, Luxembourg and Macedonia
Greece, Poland, Slovakia, Hungary and Macedonia
Greece, Bulgaria, Slovenia, Luxembourg and Macedoniation 4
What happens if a guest cannot show any proof of being a refugee from Ukraine?
On the border, when the person is without a passport, a special paper is provided, so they should always have some confirmation of crossing the border. They can use this documentation if they do not have proof of Ukrainian residency.
Ukrainian passport is the main requirement. If the guest doesn't have any proof of being a refugee from Ukraine, discounted rate will not be applicable.
If Ukrainian passport will not be available for the guest, at least any ID that will show their residency in Ukraine will do. This was agreed by the multi governments within the European Union that proposed these discounted rates.
If a reservation is cancelled because of a guest's misconduct, do we charge a commission to the partner?
Yes, there is no commission waiver for partners in this case
No, the partner had an unpleasant situation, therefore we won't charge commission.
Anthony needs the reservation invoice and he sends us the details so we can forward them to the partner. What is the correct action to take?
We should call the partner and inform them of the guest’s request.
In the first instance P2G should be used (as the property will be providing the invoice and we cannot do that on their behalf).
We include this in the email that we will send to the partner.
What are the benefits for a Genius Level 3? Please select all that apply.
-Up to 20% discount
-Free room upgrade on selected options
-Free Breakfast on selected options
-Free room upgrade on selected options
-Free room upgrade on selected options
-Priority support on all Bookings
-Up to 20% discount
-Free Breakfast on selected options
-Free room upgrade on selected options
-Priority support on all Bookings
Kate received a phone call from an Account Manager (no registered office line) that needs support with 2 reservations from the same accommodation. What is the correct action to take?
We explain that as per our security protocol, they have to contact their office where their direct coworkers will be able to verify him
Ask for the BN of the 2 reservations, confirm the name of the caller and name of the property, then transfer to CSP
Confirm the name of the caller and name of the property, perform a security callback afterwards.
Eloise booked a cancellation insurance for the reservation she booked for their team, but now one of her teammates cannot attend. Can she use the reservation and still make a claim?
Yes, she can get a partial refund for the partial cancellation.
No, insurance is supposed to cover the cancellation fee in case of a cancellation. If the reservation gets used, they are not able to initiate the claim process.
