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WorksheetsCustomer service quiz
Total questions: 10
Worksheet time: 15mins
What is good customer service?
Turning your back on the customer
telling them to go away
asking how was your day
laughing at the customer
Why is good customer service important?
Customers will return
It's not important
It's boring
It's something for the employers to worry about
Why is it important to show good body language when dealing with customers?
It shows that the employee is interested in the customer
Is it really that important?
Any body language will do
Gives the employee a chance to show off their social skills
What is an example of good nonverbal customer service?
do you care?
being on your phone
offering a smile
giving a dirty look
How can poor customer service effect the company?
The company will make a profit
People will turn up anyway
Failure of the business
Does anyone really care?
Draw how you would feel after receiving bad customer service
What kind of problems can an employee help you resolve, type your answer below
How would you handle a customer complaint?
how do you make a good first impression.
Good listening and communications skills
Yelling in the customers faces
Call them a Karen
Ignore them and pretend they are not there
Draw how a customer would feel after getting a problem solved
