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WorksheetsUpselling skills quiz
Total questions: 10
Worksheet time: 5mins
Upselling is ....
offer customers solutions
offer customers a discount
offer customers a feedback
offer customers additional service or product
What is your first step to do in upselling?
Gain the customer's trust
Listen to his/her words carefully
Look on his/her profile
Plant the seeds
You should start your upselling by the end of the call.
True
False
You need to mention all the benefits of the service to the customer.
True
False
What is the element that changes the conversation from the suggesting phase to the acting phase?
Search the profile
Listen carefully
Customizing statements
Follow up questions
Asking for the sale requires?
Follow up questions
Customized statements
Acknowledging statements
Finalizing questions
When I can get clues from the customer?
While solving the problem
While answering questions
During the hold time
While listening to the customer
Upselling could be done at any part of the call.
True
False
When do you need to start thinking about the upsell opportunity?
(2 answers are correct)
At the beginning of the call
In the middle of the call
At the end of the call
All of them
Which element could be the reason for the failure of the upsell process?
Lack of listening
Rushing the sale
Bad choice of service
All of them
