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WorksheetsFinal Assessment
Total questions: 15
Worksheet time: 45mins
You are investigating a VC account and see that the order is placed on IP/FP that is one year old on the account. An old Payment Method and Shipping Address are used. The ordering item type was for the Video Game category, and when you called the customer for authorization the order was unauthorized. Which MO would this relate to?
(a)
Which of the following blurbs will you use to notify the VC cardholder when you determine that there has been unauthorized use of the cardholder’s credit card, and the order has already been processed?
Fraudster_got_your_card_charges
Fraud_bank_wont
Fraudster_got_your_card_refund
Fraud_first_invalid
Which blurb should you use for a third time sanitization when there have been no charges made to the payment instrument?
Sanitize_no_charges
Sanitize_VCAC
Sanitize_Second
Sanitize_Third
What is to un-suppress an order?
The customer is using a payment method we cannot accept
The customer account was taken over and orders were completed.
The customer contacted Amazon, looking for their order and validated the suppressed order.
The customer has a chargeback/bad debt in the account and we cannot allow any orders
What information will not change if you clear cookies?
FUBID
UBID
FINGERPRINT
IP
What blurb do we send after a sanitization action with completed orders?
Fraud_First
Sanitize_charges
Fraud_unauthorized_goodbye
Fraud_First_Hold
We call the credit card holder and the person doesn't authorize the use of his/her credit card on an account that doesn't belong to them. What action do we take in this other account?
(a)
We call a credit card holder and the person doesn't authorize the use his/her account to place the order we have pending. What action do we take in this scenario?
(a)
Select the statement that it a true statement for Flash UBID.
Flash UBID is the same as the UBID, but with more velocity.
It is a variation of UBID attached to the Flash Plug-in in the Browser.
It is completely independent from the UBID, and is not associated with the browser.
The information on the Flash UBID changes depending on the customer’s purchases.
If we have a veteran customer using a gift card from a bad source after a warning has been sent. What action do we take and what blurb do we send?
(a)
Which of the following statements are true about Amazon locker shipping address? (Select 3 correct options)
The locker address will not be displayed in the Customer Addresses section.
Date added displayed in Order Data for the locker address is the date when the locker details were added into the Amazon system
Identifying a pattern of using locker addresses, or identifying a non-fraud MO helps reduce the risk.
Using a locker for shipping is a definite sign of an account take over (ATO)
What action should you take on a vc account with pending debt when the customer has had two previous warnings for eCheck orders canceled using the same payment method ?
Cancel the order and send trs_vc_response.
Close the account for debt and send trs_response.
Review credit risk. If no risk found, pass the order and send trs_vc_response
Review credit risk. If risk found, cancel the order and send trs_vc_response
What kind of payment method allows customer to split their payments in several weeks or months?
Global Installments Lending
Echecks
PayCode (Pay Agent)
Gift Cards
Which indicators show that a customer has paid for an order with an eCheck? (Select 2 correct options)
The eCheck icon shows in the order payment plan.
No CC in the country combination.
The DR Code might show 07, 88, or 27.
The billing address field contains no data
What action should you take if you received an account with a pending prime chargeback?
Fraud
Hold
Evaluate the risk and then pass the order
Sanitize
