WorksheetsChapter 7 Test
Total questions: 36
Worksheet time: 19mins
Communication is a learned skill.
True
False
Communication is the process of sending and receiving information by speech, gestures, or writing in order to obtain some type of response or action.
True
False
If you do not receive the message that is being sent, communication has not taken place.
True
False
It is not necessary to speak in order to send a message.
True
False
Organizational communication is sent to people within an organization.
True
False
Why might a person from Massachusetts have trouble understanding a person from Wyoming?
Use of Jargon
Use of different tones
Speaking different languages
Speaking different dialects
In Japan, engaging in eye contact is considered
a sign of respect.
rude and aggressive.
good communication.
an invitation to shake hands.
In which country is winking considered rude?
India
Japan
China
United States
What term describes a variation of a language spoken by a particular group of people?
Tone
Jargon
Dialect
Semantics
"Outside the box" is an example of
jargon.
dialect.
an adage.
semantics.
Smiling and yelling are examples of
tone.
jargon.
gestures.
semantics.
The ability of a person to be believed is
empathy.
listening.
feedback.
credibility.
The ability to focus closely on what another person is saying to summarize the true meaning of a message is
hearing.
empathy.
listening.
feedback.
The type of communication that helps people understand how well they have done something and how to improve is called
empathy.
criticism.
feedback.
evaluation.
Making eye contact with the speaker is an example of effective
writing.
listening.
speaking.
evaluating.
Words that are known and used only by a particular group of people are called
bias.
noise.
jargon.
semantics.
When communicating verbally, tone is defined as
feelings displayed in the voice.
verbal and nonverbal behavior.
behavior demonstrated when speaking.
the factor that determines the voice's volume.
What is the purpose of the body of a written message?
Calls for action
Gets the audience's attention
Presents the content of the message
Establishes the writer's point of view
The purpose of a written message's introduction is to
get the audience's attention.
present the topics of the message.
identify the benefits of the message.
summarize the key points of the message.
The purpose of a written message's conclusion is to
get the audience's attention.
present the topic of the message.
identify the value of the message.
establish the writer's point of view.
"Wassup" and "y'know" are examples of
slang.
jargon.
semantics.
buzzwords.
On what type of paper should professional handwritten notes be created?
Computer peper
Ivory or white note cards
Colorful, expensive note cards.
Personal Stationary.
What type of communication describes the company's purpose and key objectives to its team and owners?
Vision Statement
Mission Statement
Interpersonal communication
Organizational communication
Any two-way communication that has immediate feedback is considered
a vision statement.
a mission statement.
interpersonal communication.
organizational communication.
A _______ statement defines the company's purpose and values to employees and customers.
policy
vision
mission
organizational
The act of identifying with the feelings, thoughts, or attitudes of another person is
loyalty.
empathy.
credibility.
compassion.
People spend about what percentage of each day communicating with one another?
10
25
50
75
Which part of communication involves conveying information to another person?
Message
Sender
Receiver
Feedback
The most important characteristic of a message is its
length.
delivery.
content.
clarity.
To empathize with a customer means to
pity the customer.
agree with the customer.
accept responsibility for what happened.
see the situation from the customer's point of view.
Nodding in agreement is an example of
jargon.
a gesture.
semantics.
language differences.
During a speech, tone is defined as
the volume of the voice.
feeling displayed in the voice.
verbal and nonverbal behavior.
behavior demonstrated when speaking.
Which document is an example of an organizational communication?
Mission statement
Personal reviews
Employee suggestions
Customer complaints
A (a) is a preconceived idea about something that could affect a message, usually negatively.
(a) is communication without words and includes facial expressions, gestures, and eye contact.
(a) is the process of sending and receiving information by speech, gestures, or writing.
