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WorksheetsMay MSV
Total questions: 10
Worksheet time: 5mins
In case FM & Reverse hub communicator did not reply to the ticket within the agreed SLA, we need to .........
Forward ticket to Moustafa Elsheweekh
Forward ticket to hub leader
Forward ticket to hub manger
Forward ticket to operation manger
The cutoff time to reschedule orders from the business dashboard to the next day is ............
10 PM
8 PM
9 PM
11 PM
Business (Mega) asks us if we can ship heavy bulky order containing ( 2 beds) from Cairo to Alex, so we should inform him that ..........
we will deliver it within 24 hours
we will deliver it within 48 hours
We cannot ship this type of furniture
We do not have bulky orders service in Cairo
Business (Turbo) confirmed that the order (987123) has been delivered yesterday to the consignee but its status on the system is still (Received At Warehouse), we need to .........
send a ticket to the investigation team
send a ticket to the concerned hub to check and update
send a ticket to FM & reverse hub
send a ticket to delivery experience team
Order (987345) status is RTO and should be returned to the business to his October address from 3 days, but it is still at the warehouse till now, we need to .....
send a ticket to the investigation team
send a ticket to October hub to return the order
send a ticket to FM & reverse hub
send a ticket to delivery experience team
Business (Mega) tier is Silver, and his materials bi-weekly quota is............
250
2000
1000
1500
Business (Turbo) location is in Sohag, his materials order will be delivered within ........
24 working hours
3-5 working days
48 working hours
4 working days
Business (Bm Bm) created CRP order from Mansoura today, the star should collect it within .........
48 working hours
24 working hours
3 working days
3-5 working days
After taking the confirmation from the commercial payment team to reactivate the account which was deactivated because of a negative amount, you should ......
activate the account from dashboard
Forward the ticket to Nagham Helmy
Forward the ticket to your team leader
Forward the ticket to onboarding team leader
The business should reach us within ........ to escalate wrong flyers fees issue
30 days
6 weeks
on the spot
40 days
