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Worksheets

May MSV

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

In case FM & Reverse hub communicator did not reply to the ticket within the agreed SLA, we need to .........

a)

Forward ticket to Moustafa Elsheweekh

b)

Forward ticket to hub leader

c)

Forward ticket to hub manger

d)

Forward ticket to operation manger

2.

The cutoff time to reschedule orders from the business dashboard to the next day is ............

a)

10 PM

b)

8 PM

c)

9 PM

d)

11 PM

3.

Business (Mega) asks us if we can ship heavy bulky order containing ( 2 beds) from Cairo to Alex, so we should inform him that ..........

a)

we will deliver it within 24 hours

b)

we will deliver it within 48 hours

c)

We cannot ship this type of furniture

d)

We do not have bulky orders service in Cairo

4.

Business (Turbo) confirmed that the order (987123) has been delivered yesterday to the consignee but its status on the system is still (Received At Warehouse), we need to .........

a)

send a ticket to the investigation team

b)

send a ticket to the concerned hub to check and update

c)

send a ticket to FM & reverse hub

d)

send a ticket to delivery experience team

5.

Order (987345) status is RTO and should be returned to the business to his October address from 3 days, but it is still at the warehouse till now, we need to .....

a)

send a ticket to the investigation team

b)

send a ticket to October hub to return the order

c)

send a ticket to FM & reverse hub

d)

send a ticket to delivery experience team

6.

Business (Mega) tier is Silver, and his materials bi-weekly quota is............

a)

250

b)

2000

c)

1000

d)

1500

7.

Business (Turbo) location is in Sohag, his materials order will be delivered within ........

a)

24 working hours

b)

3-5 working days

c)

48 working hours

d)

4 working days

8.

Business (Bm Bm) created CRP order from Mansoura today, the star should collect it within .........

a)

48 working hours

b)

24 working hours

c)

3 working days

d)

3-5 working days

9.

After taking the confirmation from the commercial payment team to reactivate the account which was deactivated because of a negative amount, you should ......

a)

activate the account from dashboard

b)

Forward the ticket to Nagham Helmy

c)

Forward the ticket to your team leader

d)

Forward the ticket to onboarding team leader

10.

The business should reach us within ........ to escalate wrong flyers fees issue

a)

30 days

b)

6 weeks

c)

on the spot

d)

40 days