WorksheetsBusiness of Retail - Unit 5
Total questions: 15
Worksheet time: 10mins
A job description typically contains:
(5.1)
The name of the supervisor
A description of the job's responsibilities
The specific career path for an individual starting with the company in this position
The exact hours that a person in this job works each week
Which agency is responsible for implementing laws and regulations to protect employees? (5.1)
The EEOC
The ADA
The FDIC
The FLSA
What's the term for a very brief speech that you can use to sell yourself to people you meet? (5.1)
A job post
A keynote speech
An elevator pitch
A sales presentation
When describing your skills and experience, it's important to:
(5.2)
Begin sentences with "I did..."
Use action verbs
Use sentences directly from the job description
List the names of your coworkers
If you have a job interview scheduled for 1:00 PM, when's the best time to arrive at the store where you're being interviewed? (5.2)
1:00 PM
12:30 PM
12:45 PM
12:59 PM
What's the standard method used to thank an interviewer after the interview? (5.2)
Via email
Via text message
Via phone call
By sending a card in the mail
Which of the following comments would be inappropriate in a social media post? (5.2)
"Retail friends: I'm looking for a sales associate position, so if you know anyone, feel free to mention me!"
"Joe, send me your demo reel and I'll talk to my producer friend about you."
"Quit my job today! No more being exploited and unappreciated!"
"Thanks to Walgreens for filling my prescription so quickly!"
Which of the following is not typically counted as "compensation" that an employee received? (5.2)
Hourly pay
Free coffee in the break room
Bonus pay
Sales commissions
Which of the following phrases is an example of positive feedback given to an employee? (5.3)
"Julie, your productivity scores are very low and need to improve."
"Max, you need to start showing up on time."
"Phil, you've really improved your stocking speed."
"Emily, you have so much potential."
The term for someone who is considered to be supportive, reliable part of a group is:
(5.3)
Team player
Team member
Teammate
Team leader
KPI stands for:
(5.3)
Key Performance indicator
Key Personnel initiative
Key People initiative
Key Planogram item
If a manager assigns the right tasks to the right people, the manager:
(5.4)
Delegates effectively
Manages discipline and addresses conflict
Motivates people
Understands team dynamics
If a manager recognizes that the team is in the forming phases and clarifies member roles and responsibilities, the manger:
(5.4)
Delegates effectively
Manages discipline and addresses conflict
Motivates people
Understands team dynamics
A manager spends time getting to know each employee's career goals and invests time and coaching with those who demonstrate interest in career advancement and high potential. The manager:
(5.4)
Delegates effectively
Manages discipline and addresses conflict
Selects and develops the right people
Understands team dynamics
If a manger addresses performance issues quickly, respectfully and fairly, the manager:
(5.4)
Delegates effectively
Manages discipline and addresses conflict
Selects and develops the right people
Understands team dynamics
