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Laws on Consumer Rights

Total questions: 25

Worksheet time: 14mins

Name
Class
Date
1.

Which of these is not covered by consumer law?

a)

Selling goods and services that are not as descibed

b)

Selling goods and services at a high price

c)

Selling products that don't work properly

d)

Selling information about consumers to other businesses without their permission

2.

If Consumer Laws weren't in place, some businesses might be tempted to be a bit dishonest.

a)

True

b)

False

3.

___________________ are the individuals who purchase goods or services for personal use.

a)

Buyers

b)

Consumers

c)

Constituents

d)

Clients

4.

Topics such as product liability, privacy rights, unfair business practices, etc. are considered areas of ________________ law.

a)

Business

b)

Marketplace

c)

Copyright

d)

Consumer

5.

Identify the name of the law that gives consumers rights when purchasing car units.

a)

RA 7394

b)

RA 10642

c)

RA 9485

d)

RA 10462

6.

What are the consumer rights when buying goods and services?

a)

They should be fit for purpose, of satisfactory quality and match the description

b)

They should work as intended.

7.

If goods or services are not fit for purpose, of satisfactory quality or as described, what could a customer be entitled to?

a)

A refund only

b)

A repair, refund or replacement.

c)

Nothing, its not the businesses fault.

8.

How long by law does the consumer have to return faulty goods for a full refund?

a)

14 days

b)

30 days

c)

6 months

d)

6 years

9.

A consumer may not be entitled to a full refund if they use, wear or try to repair faulty goods.

a)

True

b)

False

10.

A consumer damages goods bought by not following the instructions, do they still have rights?

a)

Yes

b)

No

11.

A consumer buys a pair of glasses and drops them resulting in the frame being damaged, do they have any rights under the RA 7394?

a)

Yes

b)

No

12.

What does the law say about consumer rights when paying for services?

a)

Must be fit for purpose, of satisfactory quality and match the description

b)

Work must be carried out with reasonable care and skill, at a reasonable cost and within a reasonable time.

13.

If a hairdresser cuts your ear whilst cutting your hair, what have they not shown?

a)

Work was not carried out at a reasonable cost

b)

The work was not carried out in a reasonable time

c)

Reasonable care and skill was not shown to the consumer

14.

If there has been a failure in the services bought by a consumer, you are entitled to either the service repeated but better or a price reduction - true or false?

a)

True

b)

False

15.

Consumer Act of the Philippines.

a)

RA 7394

b)

RA 10642

c)

RA 9485

d)

RA 10462

16.

Philippine Lemon Act.

a)

RA 7394

b)

RA 10642

c)

RA 9485

d)

RA 10462

17.

Anti Red Tape Act.

a)

RA 7394

b)

RA 10642

c)

RA 9485

d)

RA 10462

18.

Things to do if you have a complain, EXCEPT.

a)

Identify the problem and what you believe

would be a fair settlement.

b)

Gather documentation regarding your  complaint.

c)

Go back to where you made the purchase.  Calmly and accurately explain the problem  and what action you would like taken.

d)

If you are not satisfied with the response, go to the police headquarters and file a complain.

19.

Philippine Lemon Act excludes the following units, EXCEPT.

a)

motorcycles

b)

buses

c)

bulldozers 

d)

sports car

20.

A settlement of a dispute or  controversy by setting up  an independent person  between two contending  parties in order to aid  them in the settlement of  their disagreement.

a)

Mediation

b)

Settlement

c)

Complaint

d)

Legal Action

21.

A series of actions or complicated tasks  that seem unnecessary but that a  government or organization requires you  to do in order to get or do something

official routine or procedure marked  by excessive complexity which  results in delay or inaction

a)

Red tape

b)

Blue tape

c)

Yellow tape

d)

Orange tape

22.

A body created by the  Consumer Act to  improve the  management,  coordination and  effectiveness of  consumer programs and  policies of the different  government agencies  and private  organizations

a)

National Consumer Affairs Council

b)

National Consumer Affairs

c)

National Consumer Council

d)

National Consumer Program

23.

Ways on filing a complaint, EXCEPT.

a)

writing a letter

b)

online alternatives

c)

writing an email

d)

filing a case in the court

24.

How many times does a dealer need to resolve an issue of a car unit under the Philippine Lemon Law.

a)

2 attempts

b)

3 attempts

c)

4 attempts

d)

5 attempts

25.

It is the policy of the State to protect  the interest of the consumer,  promote his general welfare and to  establish standards of conduct for  business and industry.

a)

Consumer Act of the Philippines

b)

Philippine Lemon Law

c)

Anti Red Tape Act

d)

Consumer Rights