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LiFE Unit 3

Total questions: 25

Worksheet time: 50mins

Name
Class
Date
1.

Which of the following are functions of the financial services industry?

a)

consumers buy expensive items by providing loans

b)

to design houses that people will buy

c)

to manage customer's money

d)

to protect customers from unforeseen events

2.

Which sector of the financial service industry employs relationship managers?

a)

Accounting

b)

Business banking

c)

Insurance

d)

Retail banking

3.

In which of the following areas would being able to speak more than one language be the most useful?

a)

Claims handling

b)

Credit card processing

c)

Stockbroking

d)

Trade finance

4.

What event helps graduates on a graduate programme get to know each other?

a)

Inducting

b)

Networking

c)

Programming

d)

Regulating

5.

Why is it important that financial services contribute 11% of total UK tax receipts each year?

a)

so that people working in backs can be paid as well

b)

so banks can make a profit

c)

this money is vital to the economy

d)

to ensure jobs are available in government

6.

Which sector of the financial services industry employs claims handlers?

a)

Accounting

b)

Business banking

c)

Insurance

d)

Retail banking

7.

In a bank, which team could help customers to move money between their accounts?

a)

Cell centre

b)

central services

c)

Human resources

d)

IT

8.

Which type of banking provides services specifically for organisations?

a)

Accounting

b)

Business banking

c)

Insurance

d)

Retail banking

9.

Someone who can help at work, and who has recently finished a school leaver programme is known as a:

a)

buddy

b)

colleague

c)

friend

d)

mentor

10.

Which of the following is currently the lowest level of apprenticeship?

a)

Advanced

b)

Higher

c)

Intermediate

d)

Starter

11.

Insight days are usually for:

a)

experienced staff

b)

interns

c)

school students

d)

undergraduates

12.

Which of the following people is most likely to become an intern?

a)

experienced staff

b)

interns

c)

school students

d)

undergraduates

13.

Which of the following would a mentor do?

a)

create career development plans for employees

b)

Develop staff skills by placing employees on training courses

c)

Discipline employees for poor performance

d)

Help the staff member handle work issues

14.

On a school leaver sandwich programme, the students are most likely to get paid work experience and:

a)

a degree

b)

a two-year qualification

c)

an A-level

d)

accomodation paid for

15.

Which of the following roles will provide information on how markets and shares are performing?

a)

Fund administrator

b)

Investment analyst

c)

Investment fund manager

d)

Stockbroker

16.

Which of the following roles is usually the most senior?

a)

Fund administrator

b)

Investment analyst

c)

Investment fund manager

d)

Stockbroker

17.

What is the minimum age that someone can become an apprentice and has left school?

a)

15

b)

16

c)

17

d)

18

18.

Which of the following refers to activities that help you to keep up with changes in your field?

a)

Continual product development

b)

Continuing planning for development

c)

Continuing professional development

d)

Continuing professional diagram.

19.

Aaron wants to work as a mortgage adviser. To do this, which of the following, if any, will he need to have?

a)

A recommendation from his manager

b)

A relevant professional qualification

c)

A suitable level of experience

d)

Nothing

20.

Most trainee jobs in financial services normally require which of the following qualifications, if any?

a)

English and a Science at C grade or grade 4

b)

Maths and English at C grade or grade 4

c)

Maths only at C grade or grade 4.

d)

There are no minimum requirements

21.

What is the final stage in the recruitment process immediately before a potential job offer?

a)

Face-to-face interview

b)

Online assessment

c)

Pre-employment checks

d)

Telephone interview

22.

Why would you give details of your referees during the recruitment process?

a)

Because they will be able to describe your performance as an employee

b)

Because they will describe your financial status

c)

Because your friends will say how nice you are

d)

It shows you have been employed in the past

23.

At which stage in the recruitment process do employers usually make sure that an applicant has the qualifications stated on their CV?

a)

Face-to-face interview

b)

Online assessment

c)

Pre-employment checks

d)

Telephone interview

24.

Typically, what is the first stage in the recruitment process?

a)

Application

b)

Online assessment

c)

Research

d)

Telephone interview

25.

If somebody is using suitable body language, which of the following competencies are they displaying?

a)

Being a team player

b)

Building relationships

c)

Communication

d)

Problem solving