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WorksheetsTRANSFERS TOOLS/PRODUCT KNOWLEDGE PART 2
Total questions: 21
Worksheet time: 21mins
How do you disposition the call when you had to provide the phone number for AT&T? and you couldn't get to the first offer?
NP
DEC
AT&T TRANSFER
CALLBACK
How do you disposition the call when you had to provide the phone number for AT&T? and call eneded after saying the first offer?
NP
DEC
AT&T TRANSFER
CALLBACK
When do we use the ''Edit Customer Info'' button?
To edit the cx's information
To cancel the appointment.
To transfer the cx to AT&T.
To transfer the cx to DTV.
When do we use the ''Choose another product '' button?
To offer the next product whe the first one has been declined.
To cancel the appointment.
To offer internet.
To offer the same product again.
When do we set call backs?
Only when the cx it's interested in one of our offers.
When the cx said: Can you please call me back?
When the cx was busy.
When you couldn't offer anything.
What button do you click when the cx said ''I'm busy'' at the beginning of the call.
NP
CALLBACK.
DEC
You must follow the script.
What do you DO when the cx says that they are interested in your offer but they are busy?
Offer a call back
Tell the cx it will take just a minute.
Transfer the cx anyways.
Follow the script.
How do you refresh a customer.
click on the LOGO/GRAB PARKED CALL.
There is no way
You have to hang up the specialist.
You press on mute.
Who qualifies for solar panels?
Homeowners/houses/ $75 or more a month in electric bill.
cx must pay more than $400
cx wants it
Anybody
Which home security is considered as ADT as well.
Protection One
Safestreets ADT offers customers a “FREE doorbell camera and a $100 VISA gift card”.
smart home securities.
VIVINT and FRONTPOINT
Can we transfer a cx to the same home security provider they have in case they want it?
YES
NO
What time it's the script?
Eastern time
Central time.
Pacifict time.
Mountain time.
How much do cxs need to pay in their TRUE UP bill for LUMIO to continue offering solar panel?
More than $400.00
Less then $400.00
More than $900.00
Less than $900.00
Why do we ask if the cx is a homeowner or rental?
To determine which home security/solar panel we will offer to the cx
To determine how much the cx will pay.
We ask that for the technician.
My trainer needs to know.
What time it's pm for AT&T?
12-4
In the morning
before noon
8-12
What time it's AM for AT&T?
12-4
In the morning
before noon
8-12
What's the proper call back note STRUCTURE for home security?
NO HS/ADT/CX WAS HAVING DINNER.
call back
customer is interested in home security.
customer told that she was busy and I told her that I was going to call her back...
How do you reschedule a call back?
You dial and you quickly set the call back again .
You edit the call in the dialer.
You call the cx and ask for a different time.
You can't
How do you disposition a call back when you get a voice mail and cx it's really interested in your first attempt?
CALLBACK
VOICEMAIL
DEC
NP
How do you disposition the last call back attempt and cx never answered?
DEC
CALL BACK
NP
DO NOT CALL
Home security offers the following...
PROTECTION
SAFETY
TECHNOLOGY
CONECTIVITY
SIMPLICITY
SAVINGS
ADT
VIVINT
FRONTPOINT
A DOORBELL CAMERA.
