Which type of behavior involves establishing eye contact with hotel guests?

Jason provides tours to over 300 people at the historical governor's mansion daily. Which benefit of working in the tourism industry is he experiencing?

As a front-desk employee, Ben is courteous, patient, and helpful with all the hotels' guest. Which behavior is Ben exhibiting?

How can a travel agent make a positive impression on clients?

Daniel is the executive chef for a resort that is located near Phoenix, AZ. Which professional association is Daniel most likely to join?

Which skill is important for a successful professional in the hospitality and tourism industry to possess?

Which traits do effective employees of the hospitality and tourism industry exhibit when they communicate with customers?

Jacob went to New Orleans, Louisiana to see family at several reunions. Which factor prompted Jacob to travel to this destination?

Pete learned that all segments of hospitality and tourism impact one another and are hard to distinguish sometimes. Which characteristic applies to this relationship?

Which type of services do restaurants, banquets, and coffee shops provide to hospitality consumers?

Which is a component of the hospitality industry that focuses on meeting tourists' transportation needs?

A group traveled to Haiti to help rebuild homes that were destroyed by a natural disaster. Which type of tourism took place?

Which is a component of the lodging industry?

Mr. Green is booking a trip to Myrtle Beach, so he can plan golf at several different golf courses in the area. Which type of tourist is Mr. Green

Kristin, an employee of Sun Resort is helping Mrs. Jones make her room reservation for next month. In which process is Kristin enDigaging?

Why it is important for a hotel to consider overstays when it develops an occupancy forecast?

Which is an infrequent factor that can affect the reservation forecast of a hotel?

What do travel agents consider when forecasting travel markets?

What do most hotels take into consideration when forecasting reservations?

Why do tour companies often analyze previous demand data to forecast travel markets

A motel may base its three-day forecast on which factor?

Which is a primary reason why a manager forecasts the facility's occupancy rates?

Which is a primary reason why many hospitality businesses rotate their employee's work schedules?

Which type of computer system do hotels use to determine their staffing needs?

When is a beach resort more likely to increase its budget for labor hours?

Which is an important factor to consider when establishing staffing and service ratios for a hotel?

Which is a factor that the housekeeping department should consider when developing a work schedule for the next week?

Thursday night, the Hilton Hotel has 132 rooms occupied. What does the number of occupied rooms represent?

A tour company schedules Janna and Michael to work four-hour shifts on Friday, Saturday, and Sunday to help cover the busiest time on those days. Which type of schedule are Janna and Michael working?

Which amenities are many hotels offering to attract the growing number of women business travelers?

The owner of an advertising agency plans to leave town to negotiate a merger for his or her company. Which is the purpose of the trip?

Since Caleb prefers to avoid the hassle of renting a car while traveling for business, he typically stays at hotels that offer shuttle service to and from the airport. Which is the motivation for Caleb’s lodging choices?

Which is an example of leisure travel?

Which is an important consideration for most leisure travelers when they are planning their vacations?

A tour operator developed special tour packages for individuals who ride motorcycles. What did the tour operator use to segment the market?

A cruise line offers a three–day Caribbean cruise that includes activities for parents, childcare services, and a variety of activities for children ages 6 months to 17 years old. Which is the cruise line’s target market?

Sleep Well Motel is located near a major highway that is 100 miles away from a well-known beach destination, and the average stay of a guest is one night. Which is the Sleep Well Motel’s target market?

Lily is traveling to Charleston, South Carolina, to attend her best friend’s wedding. Which is the purpose of Lily’s trip?

Which is an example of an intrinsic factor that often motivates individuals’ travel choices?

Which is a political factor that may impact travel behavior?

A hotel guest reports that someone stole money and jewelry from his or her room. Which government agency should the hotel employee contact?

A hotel lobby has loose electrical wires coming out of a wall. Which type of hazard does this situation exemplify?

Which type of employees do coastal destinations hire to keep residents and visitors safe while they are on the beach and in the water?

Which type of security system enables hotels and restaurants to video– record activities such as robbery, shoplifting, and employee theft?

Why do hospitality and tourism businesses keep money and valuables locked in secure locations?

After the Seattle Seahawks won the Super Bowl, massive outdoor celebrations and riots occurred on Seattle streets, which caused traffic problems and safety issues. Which type of emergency does this situation exemplify?

Premier Resort takes proper precautions to dispose of the toxic cleaning chemicals that it uses on the property so they do not contaminate the water or soil. How is the resort exhibiting social responsibility?

Several airlines meet and decide to increase their ticket prices. In what illegal practice are the airlines engaging?

A hotel chain wants to build a new facility in Tampa, Florida. Which type of law will be a factor in determining where the hotel will be built in the Tampa area?