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HRM Quiz

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Two likely features of a tall organisational structure would be...

a)

Few layers in hierarchy + narrow spans of control

b)

Few layers in hierarchy + Wide spans of control

c)

Many layers in hierarchy + narrow spans of control

d)

Many layers in hierarchy + wide spans of control

2.

Which of these methods is LEAST likely to provide insights into the personality of an applicant

a)

Selection Panel

b)

Interview

c)

Psychometric Test

d)

Job Application Form

3.

Which motivational theorist was a supporter of using job enrichment as a method of providing long term job satisfaction

a)

Mayo

b)

Herzberg

c)

Maslow

d)

Taylor

4.

A likely benefit of a business paying its sales staff mainly through commission is...

a)

Under-performing sales staff may leave

b)

Payroll costs will be more closely associated with sales achieved

c)

Fixed costs will rise as sales rise

d)

Levels of customer loyalty will rise

5.

Which process of settling industrial disputes involves an impartial outsider making a binding decision on the matter in dispute?

a)

Arbitration

b)

Conciliation

c)

Facilitation

d)

Negotiation

6.

Which "need" did Maslow believe could not be fully satisfied for most employees?

a)

Basic Needs

b)

Self-Esteem Needs

c)

Social Needs

d)

Self-Actualisation

7.

Which of the following would be the most appropriate HR Objective for a business wanting to ensure that investment in employee training is not wasted?

a)

Limit employee pay increases to the rate of inflation

b)

Reduce the number of industrial disputes

c)

Increase the use of external recruitment

d)

Reduce labour turnover to well below the industry average

8.

In which of the following situations is a business likely to experience significant HR issues?

a)

Low labour turnover and low staff retention

b)

low labour turnover and high staff retention

c)

high labour turnover and low staff retention

d)

high labour turnover and high staff retention

9.

Which of the following would be LEAST likely to be effective in reducing staff absenteeism?

a)

Introduction to Flexbile Working

b)

Requiring staff to work longer to cover absent colleagues

c)

Making jobs more interesting/challenging/varied

d)

Paying staff significant bonuses for good attendance

10.

Which of these two factors were included in Hackman and Oldham's Job Characteristics Model?

a)

Task Role & Skills Development

b)

Task Variety & Task Monotony

c)

Feedback & Free Time

d)

Task Significance and Autonomy