A user states that their old notebook loses connectivity to the Internet several times a day at work and at home. The issue started after the wireless card was replaced. Which of the following items is most likely causing the issue?

Which of the following is a legitimate way to update your anti-malware program?

A user has too many applications starting when they log into Windows. From the command line, which of the following tools is the fastest option to prevent these applications from running on startup?

When working on a Windows 7 computer, which option will be available to you when you are presented with the Recovery Environment dialog box?

Tyrion discovers a computer on his network has been infected with a 0-day virus. Which of the following is the first thing that should be done to the workstation?

Which is least likely solution for a dim mobile device screen?

A user reports that their PC boots up to a screen that reads "OS not found." Which of the following would be the most likely cause of this problem?

How many times must Windows crash during boot for the Windows Recovery Environment to add an advanced options menu.

Technician Jason tests several computers on the LAN for connectivity to a secure Web server (using port 443 and HTTPS). Five of the computers connected properly, but one received an invalid certificate error. What should Jason change on the non-connecting computer to fix the problem?

A frustrated user calls in for tech support. She installed three new programs, but now Windows 7 won't load. What can she do to determine which program is at fault? She doesn't want to uninstall all three programs. Select the best answer.

Which is not a likely cause for a slow running computer?

What's the first thing you should do when your computer gets a Blue Screen of Death

When booting to Windows, a user receives several messages referring to a .dll file that cannot be found. Which of the following would be the BEST course of action for the technician?

Missy loves her old Windows games. When she upgrades her Windows system, the games run fine, but the output looks fuzzy since the programs are designed only to run in VGA mode. What can she do to make the games work properly in Windows?

Jamie has just finished cleaning up a virus infection on a customer's computer. Which of the following should Jamie do last?

A user reports that every time he uses a search engine and clicks on a link to go to a Web, site, he is instead taken to a site blocked by his company's content filter. The user is not trying to go to the blocked site, but he needs to be able to successfully use the search engine to complete his assignment. Which of the following tools would a technician use to best resolve this issue?

A PC is running slower than usual. Which of the following tools would best diagnose the possible bottleneck?

Which of the following is the BEST description of Safe Mode?

One of the best ways to identify an infected machine is to:

An application has frozen on the screen although other programs are still running. How do you go about removing the frozen program?

Cletus receives a computer that has a Trojan horse virus. Which of the following should you do first?

William's system is locking up during Windows boot. He reboots and presses F8 to bring up the boot menu and then selects "enable boot logging" In what file will the results be stored?

A client has a computer that is infected with several viruses and spyware. Which of the following should the technician perform first before spyware removal?

A home user calls into the Help Desk. Her Windows 10 computer worked fine last night. This morning, however, none of the devices plugged into the computer work: no mouse, keyboard, or even printer. She rebooted twice and got the same error. What should fix this problem?

A technician is tasked with installing a legacy application on a Windows 7 computer. When the technician tries to install the legacy application, an error appears saying that the application cannot be installed because the OS is not supported. Which of the following should the technician do first to try to get the application installed in Windows 7?

Rick unpacks and sets up a new Windows 7 64-bit PC he bought from the store. The PC runs great, but it takes a long time to boot up. What can he do to speed up the boot process?

A Windows 7 desktop PC has blue screened several times, indicating a possible RAM problem. Which of the following tools can be used to test this problem?

Frank accidently overwrote his old document with a new document of the same name. He'd like to get his old document back. What feature of Windows will most easily enable him to retrieve a previous version?

A new application is installed which adds three new services to a customer's PC. The customer asks for help, because the new application will not start. A technician investigates and finds that one of the services has failed to start. They attempt to manually start the service, but it fails. Where should the technician look next for more information? (Select two.)

Cheryl has purchased and installed a contact management program on her non-networked laptop. She keeps getting an "Unable to connect to contact database - 3256" error message. What should she do next?

A user reports that their word processor crashes every time it tries to launch. Which tool should a technician use first to diagnose the problem?

A user reports that their computer won't boot this morning. Which is the most likely reason?

A customer reports that their wireless laptop cannot connect after removing it from its carrying case. The laptop boots and the user is able to login. Which of the following should be checked first?

Which is the most-likely cause of a Windows BSoD?

A user reports that the Web browser shortcut key on his laptop's keyboard isn't working. What would a technician do to resolve the problem?

A corrupt profile may prevent the Windows GUI from loading. Which method might repair the profile?