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WorksheetsOPM FINAL EXAMINATION
Total questions: 51
Worksheet time: 57mins
It provides a visual representation of the steps in a process or a diagram that uses graphic symbols to depict the nature and flow of the steps in a process.
(a)
It is the process or a set of procedures in that the main objective is to ensure that the manufacturers are producing products or the service providers are delivering services by a determined set of quality.
(a)
This approach aims to enhance the traditional way of doing business.
(a)
It is the degree of dependability and trustworthiness of the benefit of the product for a long period.
(a)
It is the degree of dependability and trustworthiness of the benefit of the product for a long period.
(a)
There are the criteria or rules set up by organizations that help determine compliance across national boundaries.
(a)
This is a simple document that is used for collecting data in real-time and at the location where the data is generated.
(a)
This refers to the collective effort of every individual inside the organization to make the quality of products and services better.
(a)
It is a type of chart that contains both bars and a line graph, where individual values are represented in descending order by bars, and the cumulative total is represented by the line.
(a)
It refers to the associated looks, feelings, sounds, tastes, or even smells of the product.
(a)
It is used to determine if there is a relationship or correlation between two variables.
(a)
This chart graphs data distributions. If you have numerical, variable, or continuous data you can use this chart.
(a)
It refers to the promptness, courtesy, proficiency, and ease in the repair when the product breaks down and is sent for repairs.
(a)
It is sometimes user-based, it also means better performance, nicer features, and other improvements.
(a)
According to him, quality is fitness for use.
(a)
It is the first stage of the evolution of the quality approach.
(a)
It is usually measured by standard deviation.
(a)
Display values resulting from the measurement of a continuous variable.
(a)
The extent to which data points in a statistical distribution or data set leverage from the average value as well as the extent to which these data points differ from each other.
(a)
It presents a graphic display of process stability or instability over time.
(a)
Its purpose is to produce information on the degree to which items conforms to a standard.
(a)
Define as a state in which a process has displayed a certain degree of consistency in the past and is expected to continue to do so in the future.
(a)
It also focuses on maintaining good relationships between the organization and customers and suppliers.
(a)
Those people who have great participation when it comes to generation of the company income.
(a)
An individual or organization who provides raw materials or performs partial duties for the organization meets the desired quality of products or services.
(a)
The purpose of the inspection is to provide information on the degree to which items conforms to a standard.
TRUE
FALSE
A control chart is a statistical tool used to distinguish between variation in a process resulting from common causes and variation resulting from special causes.
TRUE
FALSE
One of the conditions deemed necessary for SPC to work is continuous education and training.
TRUE
FALSE
The essence of checking conformance during production is to make sure that the transformation of input to output is arranged in an acceptable manner.
TRUE
FALSE
The four-phase implementation checklist provides a framework for ensuring that SPC will be used on the shop floor, and each phase is designed to deal with one or more of the challenges that design and fabrication environments routinely pose to SPC implementation.
TRUE
FALSE
The supplier is responsible for providing the customer with clear sufficient requirements so that it can be precisely produced.
TRUE
FALSE
The zero defects principle became beneficial to all organizations and it also gained no negative criticisms at all.
TRUE
FALSE
The supplier is responsible for providing the quality that will satisfy the customer and submitting the necessary data upon the customer’s request.
TRUE
FALSE
Failure to meet the requirements in any part of a quality chain has a way of multiplying, and failure in one part of the system creates problems elsewhere, leading to yet more failure and problems, and so the situation is exacerbated.
TRUE
FALSE
Zero defects philosophy believes in total perfection or “to do the job for the first time.”
TRUE
FALSE
Both the customer and supplier should continually exchange information, sometimes using multifunctional teams, to improve the product or service quality.
TRUE
FALSE
Both the customer and supplier should enter into a non-adversarial contract concerning quality, quantity, price, delivery, methods, and terms of payments.
TRUE
FALSE
Both customers and the suppliers are fully responsible for the control of quality.
TRUE
FALSE
The customer is responsible for providing the quality that will satisfy the customer and submitting necessary data upon the customer’s request.
TRUE
FALSE
Neither the customer nor supplier should establish in the contract the method by which they can reach an amicable settlement of any disputes that may arise.
TRUE
FALSE
One of the barriers to the successful implementation of TQM is proper planning.
TRUE
FALSE
Inspection involve the following: measurement, testing, touching, checking, and evaluating.
TRUE
FALSE
Quality according to Oxford American Dictionary is a degree or level of excellence.
TRUE
FALSE
Appreciating customers is one of the quality products that the organization can offer.
TRUE
FALSE
Juran said that “the consumer is the most important part of the production line.
TRUE
FALSE
A. The Three (3) Points Where Inspections Occur
(a)
Two (2) Main Categories of Control Charts
(a)
4S that Describe in Service Industry
(a)
Three (3) Groups by Which Garvin Categorized the Dimension of Quality
(a)
Six (6) Elements in Quality Chain
(a)
7Ps of Cause and Effect Diagram
(a)
