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WorksheetsOPS Huddle
Total questions: 9
Worksheet time: 16mins
What is the best way to correctly getting or understanding the WS query?
Ask the WS to repeat themselves
Verbal confirmation (Repeating back what the WS said to them)
A & B
Provide solutions as per what you think is the query
What questions do you need to ask the WS to effectively escalate a query?
Who called or sent the WS the SMS?
What is the number that called or sent the WS the SMS?
Did they send any other communication besides calling them email?
All of the above
What is the name of the beneficiary that was interviewed on Friday?
Nonhlanhla Princess Mankomo
Princess Nkomo
Nonhlanhla Nkomo
Nhlanhla Patience Mankomo
How many Agents are currently reporting to Nonhlanhla @ the FNB Call Center?
48
27
38
40
How many opportunities were loaded on SA Youth as per the dashboard shared on the 16th of May 2022?
57 085
17 233
12 233
10 568
“It’s not a convenient time to speak right now, I’m at work. I knock off at 5 and won’t be able to take your calls during my lunch breaks as well.”, how do you wrap up this call?
Not interested- did not want to say
Dropped Call
Refused to be verified
Wrong number
Call disconnects whilst having a conversation with the work seeker, how do you wrap up this call?
Wrong number
Refused to be verified
Dropped Call
Not interested- did not want to say
“ Work seeker refuses to share their ID number but is willing to continue with the conversation without disclosing the ID number”, how do you wrap up this call?
Wrong number
Dropped Call
Not interested- did not want to say
Refused to be verified
“ This is not Sandile’s cellphone number. Can you please call after 5? That’s the only time he’ll be available, and I don’t know his contact number.” , how do you wrap up this call?
Refused to be verified
Dropped Call
Wrong number
Not interested- did not want to say
