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WorksheetsProfessional Communication Exam
Total questions: 50
Worksheet time: 50mins
Sandra was nervous about her speech, so she wrote out her entire speech and read it word for word. The type of delivery Sandra was using is __.
Extemporaneous
Impromptu
Manuscript
Memorize
Kendall was very animated with his speaking. He gave lots of eye contact and appropriate hand gestures. He had great use of which type of nonverbal communication?
Kinesics
Proxemics
Haptics
Chronemics
Pamela really enjoyed listening to the artist, Drake. She would find herself listening to him in her spare time. Pamela is using which type of listening?
Appreciative
Passive
Empathic
Critical
Tony knew that he was going to have to speak next. His stomach was in knots and he was visibly shaking because he was scared. Tony was experiencing __.
Communication
Audience Etiquette
Communication Apprehension
Confidence
Communication without words is _.
Verbal Communication
Nonverbal Communication
Small Group Communication
Interpersonal Communication
Which of the following is an example of stereotype?
Your friend got an A on a test, so you tell them they are smart
Asking someone you know is a plumber what they charge for a sink repair.
Saying men are stronger than women.
Going to Tacos Locos and ordering a taco.
Stewart volunteered at the animal shelter. He decided to create an advertisement showing the animals in their cages because he wanted people to feel sorry for the animals and donate. Stewart is using which type of appeal?
Ethos
Pathos
Logos
Glittering Generality
Jill and Kandra were in the library talking about their day and trying to study for school. The library is an example of what part of the communication process?
Context
Channel
Receiver
Sender
Communication is defined as _.
A response to a sender
An unnecessary skill
Sending and receiving messages
A one way process
Which is an example of an Ethical situation?
Driving over the speed limit
Letting someone copy your answers on a test
Skipping class because you don't want to go
Helping an older person cross the street
The attention getter is found in what part of a speech?
Body
Introduction
Conclusion
Summary
Which is an example of GROUP communication?
Jorge is texting Marlene about his Birthday Party
Cassi posts a meme online to make people laugh
Finnel gives a speech to the class
Jackie talks to her friends through a group chat
Simon called his girlfriend to discuss how horrible his day was. He could tell by her feedback that she really was not listening to him. What type of listening was his girlfriend using?
Appreciative
Critical
Passive
Empathic
Jack and Jill had been dating over two years and had recently started fighting. They could not figure out the problem on their own and had to seek outside help. They needed __.
To compromise
A negotiation
Conflict
Mediation
Sammie was in a group for an assignment. The group was super silent and nothing was getting done. Sammie chimed in with ideas and helped the group to get started on the project. What role did Sammie play in the group?
Expert
Moderator
Encourager
Initiator
Tony was giving a speech and didn’t need notecards because he could remember it all word for word. He was using which type of delivery style?
Memorize
Manuscript
Extemporaneous
Impromptu
The purpose of feedback is to _.
Start a fight
Give a response
Refuse to respond
Start a conversation
Group members arrange themselves in a circular or semi circular pattern and discuss problems without any set pattern of who speaks when.
Panel
Roundtable
Town Hall Meeting
Forum
Jimmy knows everything in the group. What role does Jimmy play?
Expert
Moderator
Initiator
Encourager
Speaking so quickly that no one understands you means you are speaking at a fast __.
Rate
Volume
Tone
Pitch
A Pepsi commercial featured Justin Bieber (a famous artist). What type of propaganda is Pepsi using?
Bandwagon
Cardstacking
Name Calling
Testimonial
Cindy was speaking super quiet during her speech and nobody could hear her. She had a very soft __.
Rate
Volume
Tone
Pitch
Leslie asked her mom if she could get the newest named brand sneakers because all of her friends were going to get them and she didn’t want to be left out. What type of propaganda is Leslie using?
Testimonial
Plain Folk
Glittering Generality
Bandwagon
Before the group got started on the project, Mike made sure they made rules for the group so they could get the project done. Rules and standards for a group to follow are what?
Norms
Conflict
Roles
Compromise
Being a good listener is important, characteristics of a good listener are __.
Avoiding eye contact, constantly nodding your head and slouching
Upright posture, eye contact and appropriate nonverbal feedback
Daydreaming, tapping your foot, and checking your watch
Interrupting them with a new topic, looking down and fidgeting
Mrs. Dillon was giving a lecture to the class and Sarah had her head down and was texting on her phone. Sarah was showing bad __.
Communication Apprehension
Netiquette
Audience Etiquette
Haptics
Simon and Judy were trying to have a conversation, but Judy’s little brother had his music so loud that they couldn’t hear each other. The loud music distracting them is an example of __.
Internal Interference (Noise)
Communication Barrier
External Interference (Noise)
Communciation
Johnny had an interview, and as he entered he made sure to shake the boss’ hand. A hand shake would be which type of nonverbal communication?
Kinesics
Haptics
Vocalics
Chronemics
The teacher gave the class a copy of Edgar Allen Poe’s poetry, so they could read and discuss it. This is an example of __.
Stereotype
Plagiarism
Fair Use Act
Copyright
The advertisement had a dentist recommending that we use the product. The ad was using which type of appeal?
Ethose
Pathos
Logos
Glittering Generality
Three experts are speaking at a conference in no particular order. They answer questions from the audience. This is an example of __.
Panel
Roundtable
Forum
Town Hall Meeting
Television, Internet and Radio are examples of _.
Interpersonal Communication
Group Communication
Mass Communication
Intrapersonal Communication
Which is the most appropriate to send in an email to a teacher?
I need HALP! I dn’t get dis assignment.
I do not understand the assignment. Can you please help me?
Yo!!!!!!!! This assignment is trash! Can you help?
Help please. I am so, so lost on this assignment.
If two people are arguing, how can they best go about solving the problem?
Throw punches
Call each other names
Yell at each other
Use conflict resoultion
If two people are having a conversation face to face. Face to face is the __.
Context
Channel
Sender
Receiver
Cassie was a part of a group with Dani. Dani was very bossy and was not letting anyone give their opinion. She was just telling everyone what to do. Which type of leadership style was Dani using?
Laissez Faire
Autocratic
Democratic
Bureaucratic
Julie said hi to Rebecca. Julie would be which part of the communication process?
Sender
Receiver
Message
Channel
Julie said hi to Rebecca. Rebecca would be which part of the communication process?
Sender
Receiver
Channel
Message
Sally was in a group where the leader was asking everyone for their opinions and ideas for the school project. This is an example of what type of leadership?
Autocratic
Democratic
Laissez Faire
Bureaucratic
George had forgotten to complete the math assignment, so he copied his friend’s answers before class. This is an example of __.
Ethical Behavior
Fair Use Act
Plagiarism
Copyright
Genie was talking to Fransisco about how a test went. Fransisco had a bad headache and the headache was distracting him. The headache is __.
External Interference (Noise)
Communication Barrier
Interpersonal Communication
Internal Interference (Noise)
Julie had a self pep talk before her exam. This self pep talk would be an example of which form of communication?
Interpersonal Communication
Intrapersonal Communication
Group Communication
Mass Communication
Which question is not appropriate to ask in a job interview?
What made you apply for this job?
What strengths would you bring to the job?
What would you consider to be a weakness you have?
How many months pregnant are you?
Kaylynn replies to a text message with a heart emoji. Which part of the communication process is the heart emoji?
Sender
Feedback
Message
Receiver
Jamie went over and sat down next to his best friend. Moving closer to his best friend is what type of nonverbal communication?
Haptics
Kinesics
Proxemics
Chronemics
Tyron was texting his best friend. He was using a lot of slang and swearing. This is an example of __.
Formal Language
Privacy
Informal Language
Netiquette
The advertisement was trying to convince the audience to buy the product. The ad was trying to __.
Inform
Persuade
Entertain
Memorize
A presidential candidate should use which type of language when delivering a speech?
Formal
Slange
Informal
Doesn't matter
This includes all the characteristics of a small group, but has a specific task and clearly defined roles. It is content focused.
Team
Dyad
Forum
Sub Group
Workplace bullying includes all of the following except __.
Excluding you from social functions
Spreading gossip about you
Sending threatening messages
Being asked to work overtime
