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Professional Communication Exam

Total questions: 50

Worksheet time: 50mins

Name
Class
Date
1.

Sandra was nervous about her speech, so she wrote out her entire speech and read it word for word.  The type of delivery Sandra was using is __.

a)

Extemporaneous

b)

Impromptu

c)

Manuscript

d)

Memorize

2.

Kendall was very animated with his speaking.  He gave lots of eye contact and appropriate hand gestures.  He had great use of which type of  nonverbal communication?

a)

Kinesics

b)

Proxemics

c)

Haptics

d)

Chronemics

3.

Pamela really enjoyed listening to the artist, Drake.  She would find herself listening to him in her spare time.  Pamela is using which type of listening?

a)

Appreciative

b)

Passive

c)

Empathic

d)

Critical

4.

Tony knew that he was going to have to speak next.  His stomach was in knots and he was visibly shaking because he was scared.  Tony was experiencing __.

a)

Communication

b)

Audience Etiquette

c)

Communication Apprehension

d)

Confidence

5.

Communication without words is _.

a)

Verbal Communication

b)

Nonverbal Communication

c)

Small Group Communication

d)

Interpersonal Communication

6.

Which of the following is an example of stereotype?

a)

Your friend got an A on a test, so you tell them they are smart

b)

Asking someone you know is a plumber what they charge for a sink repair.

c)

Saying men are stronger than women.

d)

Going to Tacos Locos and ordering a taco.

7.

Stewart volunteered at the animal shelter.  He decided to create an advertisement showing the animals in their cages because he wanted people to feel sorry for the animals and donate.  Stewart is using which type of appeal?

a)

Ethos

b)

Pathos

c)

Logos

d)

Glittering Generality

8.

Jill and Kandra were in the library  talking about their day and trying to study for school.  The library is an example of what part of the communication process?

a)

Context

b)

Channel

c)

Receiver

d)

Sender

9.

Communication is defined as _.

a)

A response to a sender

b)

An unnecessary skill

c)

Sending and receiving messages

d)

A one way process

10.

Which is an example of an Ethical situation?

a)

Driving over the speed limit

b)

Letting someone copy your answers on a test

c)

Skipping class because you don't want to go

d)

Helping an older person cross the street

11.

The attention getter is found in what part of a speech?

a)

Body

b)

Introduction

c)

Conclusion

d)

Summary

12.

Which is an example of GROUP communication?

a)

Jorge is texting Marlene about his Birthday Party

b)

Cassi posts a meme online to make people laugh

c)

Finnel gives a speech to the class

d)

Jackie talks to her friends through a group chat

13.

Simon called his girlfriend to discuss how horrible his day was.  He could tell by her feedback that she really was not listening to him.  What type of listening was his girlfriend using?

a)

Appreciative

b)

Critical

c)

Passive

d)

Empathic

14.

 Jack and Jill had been dating over two years and had recently started fighting.  They could not figure out the problem on their own and had to seek outside help.  They needed __.

a)

To compromise

b)

A negotiation

c)

Conflict

d)

Mediation

15.

Sammie was in a group for an assignment.  The group was super silent and nothing was getting done.  Sammie chimed in with ideas and helped the group to get started on the project.  What role did Sammie play in the group?

a)

Expert

b)

Moderator

c)

Encourager

d)

Initiator

16.

Tony was giving a speech and didn’t need notecards because he could remember it all word for word.  He was using which type of delivery style?

a)

Memorize

b)

Manuscript

c)

Extemporaneous

d)

Impromptu

17.

The purpose of feedback is to _.

a)

Start a fight

b)

Give a response

c)

Refuse to respond

d)

Start a conversation

18.

Group members arrange themselves in a circular or semi circular pattern and discuss problems without any set pattern of who speaks when.

a)

Panel

b)

Roundtable

c)

Town Hall Meeting

d)

Forum

19.

Jimmy knows everything in the group.  What role does Jimmy play?

a)

Expert

b)

Moderator

c)

Initiator

d)

Encourager

20.

Speaking so quickly that no one understands you means you are speaking at a fast __.

a)

Rate

b)

Volume

c)

Tone

d)

Pitch

21.

A Pepsi commercial featured Justin Bieber (a famous artist).  What type of propaganda is Pepsi using?

a)

Bandwagon

b)

Cardstacking

c)

Name Calling

d)

Testimonial

22.

 Cindy was speaking super quiet during her speech and nobody could hear her.  She had a very soft __.

a)

Rate

b)

Volume

c)

Tone

d)

Pitch

23.

Leslie asked her mom if she could get the newest named brand sneakers because all of her friends were going to get them and she didn’t want to be left out.  What type of propaganda is Leslie using?

a)

Testimonial

b)

Plain Folk

c)

Glittering Generality

d)

Bandwagon

24.

Before the group got started on the project, Mike made sure they made rules for the group so they could get the project done.  Rules and standards for a group to follow are what?

a)

Norms

b)

Conflict

c)

Roles

d)

Compromise

25.

Being a good listener is important, characteristics of a good listener are __.

a)

Avoiding eye contact, constantly nodding your head and slouching

b)

Upright posture, eye contact and appropriate nonverbal feedback

c)

Daydreaming, tapping your foot, and checking your watch

d)

Interrupting them with a new topic, looking down and fidgeting

26.

 Mrs. Dillon was giving a lecture to the class and Sarah had her head down and was texting on her phone.  Sarah was showing bad __.

a)

Communication Apprehension

b)

Netiquette

c)

Audience Etiquette

d)

Haptics

27.

Simon and Judy were trying to have a conversation, but Judy’s little brother had his music so loud that they couldn’t hear each other.  The loud music distracting them is an example of __.

a)

Internal Interference (Noise)

b)

Communication Barrier

c)

External Interference (Noise)

d)

Communciation

28.

Johnny had an interview, and as he entered he made sure to shake the boss’ hand.  A hand shake would be which type of nonverbal communication?

a)

Kinesics

b)

Haptics

c)

Vocalics

d)

Chronemics

29.

The teacher gave the class a copy of Edgar Allen Poe’s poetry, so they could read and discuss it.  This is an example of __.

a)

Stereotype

b)

Plagiarism

c)

Fair Use Act

d)

Copyright

30.

The advertisement had a dentist recommending that we use the product.  The ad was using which type of appeal?

a)

Ethose

b)

Pathos

c)

Logos

d)

Glittering Generality

31.

Three experts are speaking at a conference in no particular order.  They answer questions from the audience.  This is an example of __.

a)

Panel

b)

Roundtable

c)

Forum

d)

Town Hall Meeting

32.

Television, Internet and Radio are examples of _.

a)

Interpersonal Communication

b)

Group Communication

c)

Mass Communication

d)

Intrapersonal Communication

33.

Which is the most appropriate to send in an email to a teacher?

a)

I need HALP! I dn’t get dis assignment.

b)

I do not understand the assignment.  Can you please help me?

c)

Yo!!!!!!!! This assignment is trash! Can you help?

d)

Help please.  I am so, so lost on this assignment.

34.

 If two people are arguing, how can they best go about solving the problem?

a)

Throw punches

b)

Call each other names

c)

Yell at each other

d)

Use conflict resoultion

35.

If two people are having a conversation face to face. Face to face is the __.

a)

Context

b)

Channel

c)

Sender

d)

Receiver

36.

Cassie was a part of a group with Dani.  Dani was very bossy and was not letting anyone give their opinion.  She was just telling everyone what to do.  Which type of leadership style was Dani using?

a)

Laissez Faire

b)

Autocratic

c)

Democratic

d)

Bureaucratic

37.

Julie said hi to Rebecca.  Julie would be which part of the communication process?

a)

Sender

b)

Receiver

c)

Message

d)

Channel

38.

Julie said hi to Rebecca.  Rebecca would be which part of the communication process?

a)

Sender

b)

Receiver

c)

Channel

d)

Message

39.

 Sally was in a group where the leader was asking everyone for their opinions and ideas for the school project.  This is an example of what type of leadership?

a)

Autocratic

b)

Democratic

c)

Laissez Faire

d)

Bureaucratic

40.

George had forgotten to complete the math assignment, so he copied his friend’s answers before class.  This is an example of __.

a)

Ethical Behavior

b)

Fair Use Act

c)

Plagiarism

d)

Copyright

41.

Genie was talking to Fransisco about how a test went.  Fransisco had a bad headache and the headache was distracting him.  The headache is __.

a)

External Interference (Noise)

b)

Communication Barrier

c)

Interpersonal Communication

d)

Internal Interference (Noise)

42.

Julie had a self pep talk before her exam.  This self pep talk would be an example of which form of communication?

a)

Interpersonal Communication

b)

Intrapersonal Communication

c)

Group Communication

d)

Mass Communication

43.

Which question is not appropriate to ask in a job interview?

a)

What made you apply for this job?

b)

What strengths would you bring to the job?

c)

What would you consider to be a weakness you have?

d)

How many months pregnant are you?

44.

 Kaylynn replies to a text message with a heart emoji.  Which part of the communication process is the heart emoji?

a)

Sender

b)

Feedback

c)

Message

d)

Receiver

45.

Jamie went over and sat down next to his best friend.  Moving closer to his best friend is what type of nonverbal communication?

a)

Haptics

b)

Kinesics

c)

Proxemics

d)

Chronemics

46.

Tyron was texting his best friend.  He was using a lot of slang and swearing.  This is an example of __.

a)

Formal Language

b)

Privacy

c)

Informal Language

d)

Netiquette

47.

The advertisement was trying to convince the audience to buy the product.  The ad was trying to __.

a)

Inform

b)

Persuade

c)

Entertain

d)

Memorize

48.

A presidential candidate should use which type of language when delivering a speech?

a)

Formal

b)

Slange

c)

Informal

d)

Doesn't matter

49.

This includes all the characteristics of a small group, but has a specific task and clearly defined roles.  It is content focused.

a)

Team

b)

Dyad

c)

Forum

d)

Sub Group

50.

Workplace bullying includes all of the following except __.

a)

Excluding you from social functions

b)

Spreading gossip about you

c)

Sending threatening messages

d)

Being asked to work overtime