WorksheetsReview
Total questions: 17
Worksheet time: 9mins
Please cancel my account, I just need this one time. (IDS)
ids autocancel+add assist
ids pull-up account
ids greetcancel
ID Strong has has 3-pronged strategy except,
Monitor and Detect -
Experian Callback
Alert
Restore
We dont have retention in ID Strong.
True
False
We also support International countries in ID Strong
TRUE
FALSE
We have 3 plans that we offer in ID Strong.
TRUE
FALSE
Customer can change their SSN by going to My Account Tab
True
False
(IDS) Customer can request opt out in IDS
True
False
(IT B2B) Customer "Hello, I need help in signing up with your service"
Walkthrough the customer to the website and help cx in signing up.
Ask your support.
Transfer to Compliance team or offer a callback.
IT B2B "We don't offer WHS in IT B2B
TRUE
FALSE
How much free search credits do we offer our customers upon their sign up?
$5
$100
$50
$55
We can offer the following records in WHS except.
List of assets and Property
Courtcase number
Disposition Status and Date
Juvenile Records
We can forward to WHS if customer is looking for marriage and divorce records
TRUE
FALSE
I am looking for the owner of the title and accident report of this VIN 12345678
Forward to WHS
Post VIN Inquiry to LC Channel
Send VP Others redirect
Complete name of Live Chat Supervisor
(a)
Complete name of Email Supervisor
(a)
Complete name of Phone Supervisor
(a)
Complete name of WHS Supervisor
(a)
