WorksheetsMKT101_Consumer behavior
Total questions: 15
Worksheet time: 15mins
Consumer behavior is the analysis of the behavior of _____ and _____ who buy goods and services for _____ consumption.
Individuals, businesses, private
Businesses, households, public
Individuals, households, personal
Businesses, households, conspicuous
Characteristics of the location in which the purchase decision is made is known as
Material
Motivational
Physical
Social
Most large companies research ________ buying decisions to find out what they buy, where they buy, how and how much they buy, when they buy, and why they buy
market
consumer
social
group
Each culture contains smaller ________, or groups of people with shared value systems based on common life experiences and situations.
alternative evaluations
subcultures
motives
attitudes
________ are groups to which an individual wishes to belong, as when a teenaged basketball player hopes to play someday for the Los Angeles Lakers.
Membership groups
Aspirational groups
Leisure groups
Social class groups
MySpace.com and YouTube are both examples of ________
buzz marketing
opinion leaders
social networks
early adopters
A buyer's decisions are influenced by ________ such as the buyer's age and life-cycle stage, occupation, economic situation, lifestyle, and personality and self-concept.
personal characteristics
reference groups
perceptions
attitudes
A customer's lifestyle can be measured by using the AIO dimensions. What does AIO stand for?
Achievement, Involvement, Organizations
Acknowledgements, Interests, Observations
Achievement, Involvement, Organizations
Adoptions, Interests, Occupations
A ________ is a need that is sufficiently pressing to direct a person to seek satisfaction.
stimulus
perception
culture
motive
Maslow's theory is that ________ can be arranged in a hierarchy.
stimuli
beliefs and attitudes
perceptions
human needs
________ describes changes in an individual's behavior arising from experience.
Lifestyle
Learning
Perception
Cognitive dissonance
When consumers are highly involved with the purchase of an expensive product and they perceive significant differences among brands, they most likely will undertake ________
habitual buying behavior
complex buying behavior
reflective buying behavior
habitual buying behavior
The buying process starts with ________, in which the buyer recognizes a problem.
need recognition
information search
product awareness
product interest
Marketers describe the way the consumer processes information to arrive at brand choices as ________.
alternative evaluation
information search
purchase decision
post-purchase dissonance
Consumers learn about new products for the first time and make the decision to buy them during the ________
need recognition stage
adoption process
evaluation process
trial process
