wayground logo

Free Printable Worksheets

Font size

S
M
L
XL
Worksheets

MKT101_Consumer behavior

Total questions: 15

Worksheet time: 15mins

Name
Class
Date
1.

Consumer behavior is the analysis of the behavior of _____ and _____ who buy goods and services for _____ consumption.

a)

Individuals, businesses, private

b)

Businesses, households, public

c)

Individuals, households, personal

d)

Businesses, households, conspicuous

2.

Characteristics of the location in which the purchase decision is made is known as

a)

Material

b)

Motivational

c)

Physical

d)

Social

3.

Most large companies research ________ buying decisions to find out what they buy, where they buy, how and how much they buy, when they buy, and why they buy

a)

market

b)

consumer

c)

social

d)

group

4.

Each culture contains smaller ________, or groups of people with shared value systems based on common life experiences and situations.

a)

alternative evaluations

b)

subcultures

c)

motives

d)

attitudes

5.

________ are groups to which an individual wishes to belong, as when a teenaged basketball player hopes to play someday for the Los Angeles Lakers.

a)

Membership groups

b)

Aspirational groups

c)

Leisure groups

d)

Social class groups

6.

MySpace.com and YouTube are both examples of ________

a)

buzz marketing

b)

opinion leaders

c)

social networks

d)

early adopters

7.

A buyer's decisions are influenced by ________ such as the buyer's age and life-cycle stage, occupation, economic situation, lifestyle, and personality and self-concept.

a)

personal characteristics

b)

reference groups

c)

perceptions

d)

attitudes

8.

A customer's lifestyle can be measured by using the AIO dimensions. What does AIO stand for?

a)

Achievement, Involvement, Organizations

b)

Acknowledgements, Interests, Observations

c)

Achievement, Involvement, Organizations

d)

Adoptions, Interests, Occupations

9.

A ________ is a need that is sufficiently pressing to direct a person to seek satisfaction.

a)

stimulus

b)

perception

c)

culture

d)

motive

10.

Maslow's theory is that ________ can be arranged in a hierarchy.

a)

stimuli

b)

beliefs and attitudes

c)

perceptions

d)

human needs

11.

________ describes changes in an individual's behavior arising from experience.

a)

Lifestyle

b)

Learning

c)

Perception

d)

Cognitive dissonance

12.

When consumers are highly involved with the purchase of an expensive product and they perceive significant differences among brands, they most likely will undertake ________

a)

habitual buying behavior

b)

complex buying behavior

c)

reflective buying behavior

d)

habitual buying behavior

13.

The buying process starts with ________, in which the buyer recognizes a problem.

a)

need recognition

b)

information search

c)

product awareness

d)

product interest

14.

Marketers describe the way the consumer processes information to arrive at brand choices as ________.

a)

alternative evaluation

b)

information search

c)

purchase decision

d)

post-purchase dissonance

15.

Consumers learn about new products for the first time and make the decision to buy them during the ________

a)

need recognition stage

b)

adoption process

c)

evaluation process

d)

trial process