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WorksheetsCentre Of Excellence
Total questions: 10
Worksheet time: 4mins
How many type of Aux used?
9
6
7
8
Is it true that we can find our Job Role with Sign Off at P-File
No, we can find ir at CS Database
True
False, there is no Sign Off Copy
Job Role can found at Coe Excess File
Mode of Communication used to communicate within all of us?
Monthly Team Meeting, Performance Dialogue, Town Hall
Perfomance Dialogue, Database
WhatsApp, Skype, Microsoft Team, Gmail
PM Tepi Je ;)
Please choose below which is Not Correct?
Call monitored per advisor is 8 Calls
Call evaluated for 2 weeks on Leave is 6
Call evaluated for 2 weeks on Leave is 6
3 Weeks on Leave, call evaluated is 4
Which is true about Cut Off time for Red Alert?
Start Time 830- Close time 430PM Mon-Saturday
Start Time 9AM - 430PM Mon-Friday, Close time for saturday 12 Noon
No red Alert on Saturday. Sunday & Public Holiday
Start time 830AM Mon- Saturday & close time 430PM Mon-Friday
Contact Center Email is 24 hours response time & DHL Care Email response within 2 hours
TRUE
FALSE
How many Types Of Coaching?
Quality Monitoring. Quality Coaching, Performance Coaching
Ad Hoc Coaching, Quality Monitoring, Quality Coaching
Monthly Performance Coaching, Quality Monitoring Coaching & Adhoc Coaching
Adhoc Quality Coaching & Performance Coaching
What is the contingency when Gema and NPTS system is Down?
Raise IT Team for checking and Manual Excel Template
Use Gema and refresh/clear cache
Use OPMC Report and Raise to IT
Use Gema Excel Template and OPMC Report
What is the Global & Regional KPI that related to you?
Global & Regional KPI
Saya tak tahu, saya cuma Ikan
GOS, ACR, Upselling, Sales Lead
Contact Centre Call Quality, Sales Lead, GOS, ACR & Upselling
What is interval time for GOS
Interval GOS without Bracket is 30Mins
Interval within bracket is 30mins
Gos of the day within bracket is 11Am -12pm
Wallboard and Interval Refresh 3sec
