“They want to hire people who have worked in luxury hotels before and who can provide extraordinary service.” What area of recruitment looks at the work a candidate has done before?

What are the first three stages that The Royal will follow when hiring new people?

“Many different jobs are available, including Hotel managers, Receptionists, Housekeepers, Accountants and Cake Artists.”

What is a document called that lists the skills, experience, qualifications, and characteristics needed for a job?

.“We need to train people to maintain that ultra-luxury experience. We will give the right tools, training, and leadership. Everything we offer will be exceptional”.

Which department is responsible for providing training and development to all employees?

“Before anyone joins, they go through a five-day programme.” What type of training has a new employee formally introduced to a new job or business?

“For certain jobs, such as housekeeping, more experienced staff members will show new staff members how to perform their duties.”

What type of training is this?

“Managers will create good relationships with employees and ensure everyone enjoys working together.” Which leadership skill is this an example of?

“The hotel will train leaders to be effective.” Identify a benefit of good leadership.

Effective ____________are important to a business.

Leaders build strong __________

Leaders create a happy ______________.

Leaders_______________ employees

Checking that deadlines are met and solving any problems, are known as________

Norah wants her business to be successful and grow internationally. However, she does not have specific aims, goals or objectives. She does not think it is important to think of the future. Which management function does Norah need to improve?

Which of the following is an advantage of motivated employees?