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Total questions: 10
Worksheet time: 3mins
If an approval is needed, it can be seen on Zendesk with a red stripe.
TRUE
FALSE
A ticket becomes "Priority" when there are:
24 hours to check-in/departure
72 hours to check-in/departure
2 hours to check-in/departure
48 hours to check-in/departure
In having security checks, for us to handle the request, what are the must for us to proceed?
Registered user who is C-level executive in the company
Unregistered user whose job title is travel manage
Registered user who is the travelmanager of the company but notan admin on TK platform
Registered user who is booker,traveller or admin
The hotel cancelled the client's booking due renovation, in Traveldesk, I need to click "Completed" in the yellow cancellation banner to complete the cancellation.
YES
NO
What is the CID of Expedia Rapid Hotel Collect
608238
513175
For failed trips that has been sold out, we provide the client with options
TRUE
FALSE
A hotel has charged and settled a higher amount on our credit card at check-out date, for the city tax, I have to
Add a user comment and re-send the confirmation emai
Add the city tax as an extra and charge the customer
Ignore the difference and just solve the ticket once vcc is settled
Escalate the ticket
What is the contact reason for a hotel failed trip which was booked within 10% of the client's expected price?
Hotel booking > Price increase - approval needed > 10%
Failed Trip
Hotel Booking > Price increase - within 10%
If the hotel offered a goodwill refund and the client has a Flexiperk Instant Credit, what should we do
Log a normal refund only and TK keeps the refund
Log a normal refund, TK keeps the refund and a FlexiPerk refund
If the hotel is totally nonrefundable (no goodwill provided) and the client has a FP Instant Credit, what should we do
Log 2 refunds and email the client.
Log a normal refund and a FlexiPerk refund TK keeps the refund
No need to log a refund. No need to email the client.
