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WorksheetsProduct Expert
Total questions: 20
Worksheet time: 20mins
In which case does the front passenger airbag deploy:
With the an unoccupied front passenger seat and seat belt unfastened
With an unoccupied front passenger seat and fastened seat belt
How can you open and close the trunk lid separately on the new S-Class?
with smaet key
with 4 pin code
with switch on the glove box
PRE-SAFE® is able to recognize certain critical driving situations and initiate preventive measures to protect the vehicle occupants. Which is not part of these measures?
Tightening the seat belts on the driver's seat and front passenger seat.
Vehicles with memory function: move the driver seat to a more favorable seat position.
Vehicles with sliding sunroof: Close the sliding sunroof.
Closing the side windows.
Which statement about the PRE-SAFE® PLUS system is correct?
PRE-SAFE® PLUS can preventively move the passenger's upper body towards the center of the vehicle. To do this, an air cushion in the outer seat side bolster of the seat backrest is inflated quickly on the side where the impact is expected.
PRE-SAFE® PLUS is able to detect certain critical driving situations and implement pre-emptive measures to protect the vehicle occupants.
PRE-SAFE® PLUS generates a brief noise signal to stimulate the innate protective mechanism of a person's hearing.
PRE-SAFE® PLUS can recognize certain collisions, particularly an impending rear-end collision, and initiate preventative measures to protect the vehicle occupants.
Which measure does not belong to the automatic PRE-SAFE® measures after an accident?
Locking the vehicle doors
Activating the hazard warning lights
Switching off the engine
Switching off the fuel supply
Which traditional target group of Mercedes-Benz is mentioned in the SIGMA study?
Progressive modern mainstream
Empty Nester
Silver Surfer
Traditional Blue Collar
Which category is not a Mercedes-Benz category?
Small cars
SUV
AMG
EQ
Which point belongs to the 7 point walkaround vehicle presentation?
Vehicle front
Vehicle roof
Co-driver seat
Vehicle rear seats
What is the internal designation for the current V-Class?
V447
W247
W293
X158
Which tasks is NOT task of the product expert in the sales process?
Support during vehicle delivery
Assistance in the vehicle handover for a test drive.
Sales conclusion (customer order/purchase contract)
Explanation of vehicle systems and equiments
What is the function of key button number 2?
Indicator lamp
Unlock the vehicle
Locks the vehicle
opens/closes trunk lid
How can the KEYLESS GO function of the key be deactivated?
long press on any button on the smart key for 10 seconds.
press on the star button number 2 on the
Key twice in quick succession.
press the button number 3 on the
Key twice in quick succession.
long press on the button number 4
How do you deactivate the acoustic locking verification signal?
Home - Settings - Vehicle - Opening/closing - deactivate Acoustic Lock.
Home - media - sound - deactivate acoustice Lock.
Home - Vehicle - Comfort - deactivate acoustice Lock.
switch off the radio
Which button on the trunk lid, if you pressed and a smart key is detected outside the vehicle, the trunk lid closes and the vehicle locks?
Button 1
Button 2
Which of the statements regarding the history of Mercedes-Benz is correct?
The Benz Patent-Motorwagen has three wheels.
The name "Mercedes" comes from the wife of Carl Benz.
The name "Mercedes" comes from the wife of Carl Benz.
Wilhelm Maybach worked as a designer for Karl Benz.
Which of the statements regarding the brand positioning of Mercedes-Benz Cars is correct?
One of the brand values is: DESIGN.
Our brand values are: EMOTIONAL and INELLIGENT
One of the brand values is: SAFETY
One of the brand values is: Sportness.
What is the name of this gentleman?
Gottlieb Daimler
Karl Benz
Wilhelm Maybach
Ferdinand Porsche
Why is the Best Customer Experience (BCE) and MAR 2020 important?
They do not play a decisive role.
It is only required for the American market.
CASE replaces BCE.
Products and services have become interchangeable from the customer's perspective.
Which of the following statement(s) on the topic of "She's Mercedes" is correct?
The aim of She's Mercedes is to make the brand more attractive to women.
Women have a strong impact on purchasing decisions, as 85% of private vehicle purchases are directly controlled by women.
Women are the second largest customer potential in the world.
Women, as the best brand ambassadors, pass on their positive experiences to more than 80 people.
What levels of the iceberg model are you familiar with?
Music level
Factual level
Peak level
Plateau level
