A preset timeline [e.g. 5 months] given to a customer to clear an existing balance.

A short term payment plan in which a payment extension is granted to a customer.

(True/False) From the Customer Care center, the customer is allowed two holds within a twelve [12] month period.

TRUE/FALSE. Before granting a hold the CSR should encourage the customer to pay at least half the amount.

All are requirements for holds except

True or False... Once a reading goes into exception it mean that the reading is incorrect.

All are types of adjustments except?

(True or False ) REVA Adjustment should not exceed 3 months

(True or False) Revenue Protection Department Adjustment [RPDA] is done when an irregularity is discovered and we need to recover the non-technical losses

Identify all the reasons for a CNRB Adjustment?

Identify all the variables that could impact a customer’s consumption

Select all that a Customer Care Representative should review for High Bill Call?

Select the reconnection service order

Select the form used to create a GR note

Select the form used to view the customers consumption and reading type

Select the forms used to view adjustments