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CompTIA A+ 1001 & 1002

Total questions: 37

Worksheet time: 19mins

Name
Class
Date
1.

Which of the following devices provides the portability of a mobile phone and functionality of a laptop/desktop?

a)

Tablet

b)

GPS unit

c)

E-reader

d)

Fitness monitor

2.

A user brings in a smartphone for repair. The device is unable to send/receive calls or connect to WiFi. All applications on the device are working unless they require connectivity. Which of the following is MOST likely causing the problem?

a)

Airplane mode

b)

Tethering

c)

Disabled hotspot

d)

VPN

3.

A human resources manager requests wireless APs to be set up for the office. A server will manage the wireless settings, and authorized devices should be able to access confidential records over WiFi. Which of the following settings should be configured to meet the requirements?

a)

WPA2 encryption, UPnP, and MAC filtering

b)

WPA encryption, UPnP, and blacklisting

c)

WPA encryption, infrastructure mode, and MAC filtering

d)

WPA2 encryption, infrastructure mode, and QoS

4.

Which of the following technologies can be used for wireless payments?

a)

NFC

b)

Bluetooth

c)

IR

d)

LTE

5.

Which of the following connector types can be plugged into a device both right-side up and upside down?

a)

USB

b)

USB-C

c)

Mini-USB

d)

Micro-USB

6.

A user wants to build a computer with a high-end CPU, plenty of RAM, and a high-end graphics card for online gaming. The user wants to verify that the graphics card is compatible with the motherboard. Which of the following connection types would the user MOST likely utilize to connect the video card to the motherboard?

a)

PCIe

b)

ISA

c)

AGP

d)

USB

7.

Which of the following peripheral types is MOST likely to be used to input actions into a PC?

a)

Webcam

b)

Mouse

c)

Monitor

d)

Optical drive

8.

Which of the following resource types would be BEST suited to saving photographs from a mobile device with limited on-board storage?

a)

Cloud file services

b)

Virtual desktop

c)

Off-site email

d)

Resource pooling

9.

An engineer's workstation experiences a BSOD whenever loading very large CAD files to modify. Which of the following troubleshooting steps should a technician take to isolate the issue?

a)

Install additional RAM rated at the fastest speed the motherboard will support

b)

Perform a hard drive scan to identify and lock out any bad sectors from use.

c)

Run a memory test to verify all memory addresses can be reliably written to and read from.

d)

Increase the size of the swap file to ensure adequate virtual memory is available.

10.

A user is unable to browse Internet websites. A technician runs ipconfig and sees the following output:

IP address............: 192.168.0.31

Subnet mask...........: 255.255.255.0

Default gateway.......: 192.168.0.254

The technician pings the gateway and gets a reply. The technician then pings an external IP address and also gets a reply. Which of the following commands would MOST likely resolve the issue?

a)

netstat -nbt

b)

netsh int ip reset

c)

ipconfig /flushdns

d)

nslookup 192.168.0.254

11.

Which of the following is the BEST use-case scenario for a Chrome OS device?

a)

Web browsing and email

b)

Photo and video editing

c)

Application development

d)

Database queries

12.

A technician implements a Group Policy change and needs to apply it without restarting the workstation. Which of the following commands can be used to accomplish this task?

a)

gpupdate

b)

gpresult

c)

netstat

d)

Dism

13.

An end user has requested assistance from the help desk to install new video editing software. The user wants to create several .wma files. Which of the following should the help desk consider before installing the software?

a)

Disk space

b)

Network connection

c)

Aspect ratio

d)

Power supply

14.

A new security requirement for logging on to a company network has been put in place for all users. Which of the following should a systems administrator enforce to BEST meet this requirement? (Select TWO).

a)

Strong password

b)

Folder redirection

c)

Email filtering

d)

Multifactor Authentication

e)

Remote desktop

15.

Which of the following password choices increases the chance that a brute force attack will succeed?

a)

Dictionary words

b)

Special character

c)

Long Password

d)

Capital Letters

16.

A user connects a printer to a workstation. As the printer drivers are installed, an error message appears. The default drivers appear to be incompatible with the OS. Which of the following should a technician use FIRST to troubleshoot the problem?

a)

Services

b)

Device Manager

c)

Programs and Features

d)

Task Manager

17.

Joe, a user, forgot his password and was unable to log in to a workstation. Joe remembers the password later, but he is still unable to log in. Which of the following is the MOST likely cause of the issue?

a)

Reset account

b)

Deleted account

c)

Locked account

d)

Limited-user account

e)

Unprovisioned account

18.

A user reports a phone battery does not last the entire day, and the phone's navigation is slow. Which of the following should a technician do FIRST to troubleshoot the device?

a)

Examine the running apps

b)

Update the firmware

c)

Reinstall the most -used application

d)

Turn off all network services

19.

Which of the following is the proper way to dispose of batteries?

a)

Shred

b)

Recycle

c)

Dispose in trash

d)

Incinerated

20.

To prevent electrical damage to a PC while working on it, which of the following should be disconnected before work begins?

a)

Power cable

b)

Video cable

c)

USB cable

d)

Serial cable

21.
Whenever a user's machine is turned on, a black screen appears prompting the user for an administrative password. The technician has no such password on file for this machine. Which of the following steps should the technician take to resolve this issue?
a)
A. Press and hold the CPU power button for five seconds, and then power back on.
b)
B. Disconnect and reconnect the internal hard drive.
c)
C. Remove the CMOS battery and reinsert it after ten seconds.
d)
D. Remove the motherboard and place it back into the machine after ten minutes.
22.
A user calls the help desk stating a laptop is performing slowly and the hard drive activity lights are blinking continuously. A technician checks for enough hard drive space, disables antivirus and indexing services, and runs a full-system diagnostics check, which returns no failure. Which of the following should the technician do NEXT?
a)
A. Install a new hard drive
b)
B. Check for hard-drive firmware updates
c)
C. Replace the hard drive with a solid state drive
d)
D. Configure the laptop in high-performance mode
e)
E. Change the boot order in the system BIOS
23.

A customer wants to purchase a new home computer. The machine will mainly be used for Internet browsing and streaming video, except on weekends when the customers' son will use it to play games with friends. Which of the following should the technician focus on to meet these requirements?

a)

A. 80mm case fans

b)

B. Four-core processor

c)

C. RAID 5 array

d)

D. 16GB DDR2 memory

e)

E. Dual monitors

24.
A user's laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the laptop continues to shut down. Which of the following is the MOST probable cause of the issue?
a)
A. Residual energy on the motherboard
b)
B. System overheating
c)
C. Distended capacitors
d)
D. Loose battery connection
e)
E. CMOS battery failure
25.
A user wants to build a computer with a high-end CPU, plenty of RAM, and a high-end graphics card for online gaming. The user wants to verify that the graphics card is compatible with the motherboard. Which of the following connection types would the user MOST likely utilize to connect the video card to the motherboard?
a)
A. PCle
b)
B. ISA
c)
C. AGP
d)
D. USB
26.
A technician is ordering a new motherboard and processors for a company email server. When reviewing the vendor licensing agreement, the technician sees that there is a flat per-socket licensing fee. Which of the following motherboard/processor combinations should the technician order get the BEST performance while minimizing licensing fees?
a)
A. A dual-processor motherboard with six hyper threaded cores each.
b)
B. A single-processor motherboard with eight hyper threaded eight cores.
c)
C. A dual-processor motherboard with eight overclocked cores each.
d)
D. A single-processor motherboard with ten overclocked cores.
27.
Which of the following terminates a coaxial cable?
a)
A. DB9
b)
B. RJ45
c)
C. RG-59
d)
D. RS-232
28.
Which of the following connector types is used to terminate household telephone cabling?
a)
A. RG-6
b)
B. RJ-11
c)
C. RJ-45
d)
D. RG-59
29.
Which of the following connector types in MOST appropriate to use to connect a SOHO cable modem to the ISP?
a)
A. DB-9
b)
B. RJ-45
c)
C. RG-59
d)
D. RS-232
30.
Which of the following technologies can be used for wireless payments?
a)
A. NFC
b)
B. Bluetooth
c)
C. IR
d)
D. LTE
31.
Which of the following peripheral types is MOST likely to be used to input actions into a PC?
a)
A. Webcam
b)
B. Mouse
c)
C. Monitor
d)
D. Optical drive
32.
A network administrator is attempting to access the firewall while inside the datacenter. Which of the following peripherals must be connected to do so?
a)
A. KVM
b)
B. Touchpad
c)
C. Mouse
d)
D. Keyboard
33.
A technician is troubleshooting a laptop/projector combination that is displaying artifacts on the screen. When a different laptop is connected to the projector, the image appears to be correct but is very dim. Which of the following steps should the technician take to address these issues? (Choose two.)
a)
A. Update the video drivers on the laptop.
b)
B. Increase the projector contrast.
c)
C. Replace the original laptop.
d)
D. Change the aspect ratio on the projector.
e)
E. Replace the bulb in the projector.
34.

Which of the following peripherals would a company use to take inventory quickly and update price tags for products? (Choose two.)

a)

A. Barcode scanner

b)

B. Label printer

c)

C. Magnetic reader

d)

D. KVM switch

e)

E. NFC device

35.
A company has very strict rules regarding proprietary information leaving the premises. All computers host proprietary information. A technician is called to repair a computer on-site at the company's corporate office. The technician identifies the troubleshooting steps to create a plan of action. The technician determines the computer needs to be taken off-site for repair. Which of the following should the technician do NEXT?
a)
A. Check corporate policies for guidance.
b)
B. Get authorization from the manager.
c)
C. Delete proprietary data before leaving the building.
d)
D. Remove the HDD and send the device for repair.
36.
A user has reported application connectivity problems to the network administrator. The network administrator knows there have been firewall configuration changes recently by a security vendor and believes the issue could be related to a port being closed on the firewall. Which of the following should the network administrator do NEXT?
a)
A. See if the same application fails on another workstation
b)
B. Go into the firewall and open the port
c)
C. Verify system functionality on the user's workstation
d)
D. Document the issue for future reference
37.
A user is unable to access websites and has reported connectivity issues with pop-ups on the screen. A technician removes malware, and then is able to ping the router and access the websites. Which of the following NEXT steps should the technician perform in troubleshooting this issue? (Choose two.)
a)
A. Documents findings, actions, and outcomes.
b)
B. Reboot the device to verify the fix.
c)
C. Reconnect the device to the network.
d)
D. Verify the settings in IPConfig.
e)
E. Run a virus scan.

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