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WorksheetsCSM452 - TOPIC 2 - THE CHALLENGES OF CUSTOMER SERVICE
Total questions: 10
Worksheet time: 5mins
Laziness, poor communication skills, moodiness, inability to handle stress, inadequate staff are all enhancement to customer service.
True
False
The way we see something based on our experience is our perception.
True
False
Expectations are always negative.
True
False
Expectations are always based on our perception.
True
False
The average scope of influence that an individual has is between seven and fifteen people.
True
False
The reputation of company really is not important to prospective customer.
True
False
Our personal credibility can be the one characteristic that determines our success as people and as customer service providers.
True
False
Once credibility lost, it is easy to regain.
True
False
Ethics are a set of principle that govern the conduct of an individual or group.
True
False
It is always popular to do the right things and to have high ethical standard.
True
False
