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Worksheetsquality assessment
Total questions: 11
Worksheet time: 6mins
How to avail one assist?
the customer can avail one assist after placing an order in online through the showroom after one days?
The customer can place the order in offline and purchase the same
The customer can avail one assist on the same day of purchase in online
None of the above
How we need to probe, if the customer is mentioning only the brand name?
May I know which Product you are looking for? It will help us to assist you better.
Please share your budget it will help us to assist you better.
May I know which model you are looking for? It will help us to assist you better.
We have multiple gadgets in this brand may I know which gadget you are looking for? It will help us to assist you better.
What will be the tagging if the customer is not responding related to the process?
others
others-no response
enquiry
Service
What is the procedure to resolve the cash back issue of the customer?
Get the order id to check whether the customer has placed with the correct payment mode if yes drop a mail to "escalation" if not assist accordingly
Get the order id to check whether the customer has placed with the correct payment mode if yes drop a mail to "Support" if not assist accordingly
Get the order id to check whether the customer has placed with the correct payment mode if yes drop a mail to "service" if not assist accordingly
None of the above
If the customer asked for a Home Appliance installation ?
Need to ask the customer to drop an Email to Online@poorvika.com
Need to ask the customer to drop an Email to Support@poorvika.com
Need to ask the customer to drop an Email to Service@poorvika.com
Kindly contact the brand side.
The customer purchased a product in online and wants to replace the product within the replacement time, since the product was damaged what will be the tagging?
Escalation
Order issue
Service
Enquiry
If the customer is enquiring about replacement & return policy what will be the tagging after assisting the customer?
Enquiry
Order issue
Escalation
None of the above
What is the average response time?
3-4 mins
2-3 mins
4-5 mins
5 mins
Do we need to read the previous conversation before proceeding with the current chat?
No
May be
Yes
None
Is service available in poorvika for other competitor buyers?
May be
No
Yes
None
What will be the tagging if the customer responds irrelevant in the chat?
others - Spam
others
Enquiry
None
