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WorksheetsT2 Assessment Review
Total questions: 15
Worksheet time: 8mins
If you are scheduling a Technician what your case status should be?
In Progress
Close
Pending FSP Action
New
Speaking to the next representative before transferring is called?
Dark or Miss
Warm or Consult
Cold or Blind
Hot or Confirm
When would we transfer a network issue to T4?
When the banner in CG says T4
When a customer has a Smart Drive
When we can't figure out the issue
When the customer has cameras
Where can a customer view their bill?
On the Panel
By carrier pigeon
On "My Account"
Through the Car Guard
A 2016 Ford Focus (2.0L I4 160hp) is compatible with the Car Guard?
True
False
A customer has to use the same Email as we see on CG in order to access "My Account"?
True
False
What does the Vivint App used for Sky Control and Smart Hub user looks like?
A shield with a house symbol
An Orange square with the word Vivint
A monkey with a helmet on
A black outline of a house next to a dot
Can we troubleshoot a partially verify customer?
True
False
The maximum goodwill credit a rep can offer without the supervisor's approval?
$49
$25
$15
$10
What is an ISP?
Issue Solver Professional
Integrated Server Polymer
Internet Service Provider
Illegal Sudoku Puzzle
What is the button to process an Upsell?
Retention Options
Retention Tools
Upgrade Tools
Upgrade Options
When would we transfer a customer to the Advanced Issue Resolutions Questions line?
When they ask for a supervisor
When they ask for a technician
We would NEVER transfer
When we don't know what to do on the phone call
What is your role when it comes to insurance?
Force the purchase
Answer all questions
Be an expert
Generate interest and offer consultation
What does ACT stand for?
Assess Care Think
Assess Collaborate Turn
Acknowledge Control Think
Acknowledge Care Turn
When a panel has the connection type "wired" that means the customer...
Is connected to WiFi
Is required to have an Airbridge
Is connected with a POE
Has an Ethernet cord connected to the Panel
