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WorksheetsQuiz - Contra Adjustment
Total questions: 10
Worksheet time: 4mins
List of Service Request Basic Information
1. Customer profile
2. ?
3. Initial finding description
4. Investigation request
5. Attachment indication
Book description
Job description
Complaint description
Product description
This is Flow mass market for Adjustment Self Perform (Both Live Account) – CX / TM Point. Fill in the blank below.
Account Receivable
Chart of Account
Bank Account Number
Billing Account
What are the step before submit request to RRM if refund status is D?
Change refund status to C
Change refund status to L
Change refund status to D
Change refund status to S
-This question is more than one answers-
What are document need for transfer balance from account ‘Ayah’ (deceased) to account ‘Anak’?
Death certificate
Birth certificate (child)
Mariage certificate (spouse)
SSM form
Contra adjustment between LIVE and LIVE within same billing system can be self perform, true or false?
True
False
Checking of Billing Account Migration Flag (BA Flag) only applicable for ICP account, true or false?
True
False
FA Refund status L, M and D can be changed to these status except:
S
C
Q
H
Below are basic rules prior to preparing for contra balance adjustment except:
Check current outstanding balance in system
Identify account number to be adjusted
To check Payment & Payment Reversal existence in source BA
To check account status, BA migration flag and refund status in Siebel
Definition of Contra Adjustment is to transfer payment or credit balance from 1 account to another.
True
False
Which of the following should not be done by requestor upon submitting adjustment request?
Provide complete supporting document
Mix account number from different billing system in the same adjustment form
Ensure total amount debit & credit are tally
Log SR & SR Activity to respective team
