NEW
Font size
WorksheetsThe Bay - Level 1, Day 2
Total questions: 15
Worksheet time: 8mins
All Hudson's Bay style code number start with ___
04000
05000
06000
07000
What is Order Placement greeting?
Thank you for calling Hudson's Bay. This is Bob. I see you are placing an order?
Welcome Hudson's Bay. May I have your style code?
Welcome to Hudson's Bay. This is Bob. How may I help you?
Thank you for calling Hudson's Bay. May I have your style code?
How many credit cards can be used on 1 order?
3
1
5
As many as they like
What is the shipping time frame for a Bay order if the customer selects standard shipping?
1 to 5 business days
1 to 3 business days
1 to 10 business days
3 to 10 business days
What time must a BOPIS order be placed by for it to be processed and they receive an email on the same day?
12 pm EST
1 pm EST
2 pm EST
3 pm EST
Can a customer who lives in the United States place an order for Hudson's Bay?
Yes
No
Can we ship to a PO BOX?
Yes
No
Customer calls to order an Outdoor Conversation Set (0600092321326). What is your next step?
Transfer the customer to MHF
Place the order via New Order SFCC
Transfer to a Store
Call a supervisor
We can use ____ gift cards per order.
4
1
2
As many as you want.
After placing an order, you must do ____ after each call.
Log off of UAD
Tell the customer goodbye
Wrap Up the Case
Put your phone in Wrap Up
How many promotional codes can be used per order?
2
4
3
5
In UAD, you will click on ____ to place an order.
If a customer asks for product detail on an item, and thebay.com isn't providing enough information, what is your next step?
Call the store
Tell the customer you do not know
Google the product
Call a supervisor
If the Contact Details of a case is blank, you should ________.
Create an Account
Reset the Password
Click New Order SFCC
Do a Contact Search
If an item is sold out, you will ______.
Tell the customer to call back at a later time
Add Wish List
Offer comparable item
Tell the customer there isn't anything you can do
