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WorksheetsDepartmental Purposive
Total questions: 140
Worksheet time: 1hrs 9mins
This is the message from the receiver about the sender's message.
(a)
This element is the physical path through which the message is transmitted which is also termed as medium.
(a)
This is a kind of disruption which interrupts the communication process that reduces the quality of messages and weakens the communication between the source and the receiver.
(a)
This element is the setting where the communication takes place.
(a)
Generally, this can be a factor that prevents the communication process.
(a)
Student A is always pre-occupied with the tasks that she needs to finish within the week. When her mother entered her room and asked if she what food does she want to eat, student A answered "yes". What type of barrier is manifested in this situation?
Physical barrier
Psychological barrier
Linguistic and cultural barrier
Mechanical barrier
Student B is calling student C regarding the lesson he missed. While student C is still talking, student B's phone just turned off. What barrier is exemplified in this situation?
Physical barrier
Psychological
Linguistic and cultural barrier
Mechanical barrier
Student C cannot hear the instructions given by the teacher because she has difficulty in hearing that is why she approached her teacher to hear better. What barrier hindered student C from hearing the instructions?
Physical barrier
Psychological barrier
Mechanical barrier
Linguistic and Cultural barrier
Student D is an Ilocano and just transferred in the university. One of his classmates asked him, "Egga ngana module mo?" He cannot understand it and asked for a translation instead. What interference is present in this scenarion?
Linguistic and Cultural barrier
Mechanical barrier
Physical barrier
Psychological barrier
This is the recipient in the communication process
(a)
It is the transmission of information among people within an organization for the organization’s commercial benefit.
(a)
It is the flow of information from subordinates to superiors, or from employees to management.
(a)
It is the flow of information from the top of the organizational management hierarchy and telling people in the organization what are important mission and what is valued policies.
(a)
It is the flow of information among employees at the same level and is crucial for the accomplishment of work.
(a)
This is a type of Business Communication that happens within an organization.
(a)
This is a type of communication that is shared with people outside the company. Supervisors communicate with sources outside the organization, such as vendors and customers
(a)
It is a communication through pre-defined channels set by organizations.
(a)
It presents a concise picture of your skills and qualifications for a specific position, so length tends to be shorter and dictated by years of experience (generally 1-2 pages).
(a)
It presents a full history of your academic credentials, so the length of the document is variable. It is used by individuals seeking fellowships, grants, postdoctoral positions, and teaching/research positions in postsecondary institutions or high-level research positions in industry.
(a)
A resume format that lists your work experience in reverse-chronological order, starting with your most recent position at the top.
(a)
A resume format that focus more on relevant skills than work history.
(a)
This resume format allows you to emphasize both your work experience and relevant skills.
(a)
It is a letter which is used by organizations to communicate in a professional way with customers, other companies, clients, shareholders, investors, etc.
(a)
A part of business letter that contains the business name, business address, e-mail address, telephone number, fax number, trade mark or logo of the business
(a)
A part of the letter that lists documents attached with the letter
(a)
A part of a letter that is used only when sender would add information not presented in the body of the letter
(a)
It is a letter that responds to Inquiry Letter where the seller sends the details of the inquired products like price list, mode of payment, discounts, special offers, etc.
(a)
It is used for inter-office communication. It is normally used for communicating policies, procedures, or related official business within an organization
(a)
Corporate meetings must be documented or recorded. The corporate and professional world also requires that the people engaged in it are capable of preparing documents aside from business letters. This is called
(a)
It is a writing done by scholars for other scholars.
(a)
A type of communication which aims to get a receiver to pay attention and understand a piece/ pieces of information
Argumentative
Informative
Persuasive
Purposive
A type of communication which is considered as an art of gaining fair and favorable consideration of one’s or personal view
Argumentative
Informative
Persuasive
Purposive
A type of communication which relies heavily on sound proof and responding to appeals
Argumentative
Informative
Persuasive
Purposive
Which of the following choices does not refer to the purpose of persuasive communication?
It provides a choice among options.
It advocates something through the speaker.
It gives importance to the speaker’s credibility.
It seeks to expand awareness of the world.
Which of the following choices does not refer to the purpose of informative communication?
It seeks to expand awareness of the world.
It abides by curiosity about how things work and how they are made.
It seeks to refine and improve content.
It appeals to feelings.
A term which refers to a process of speaking in a structured, deliberate manner to inform, influence or entertain an audience
Speech
Public Speaking
Informative Communication
Speaking
A term which refers to the body of spoken expressions of information and ideas
Speech
Public Speaking
Reading from a manuscript
Persuasive Communication
A type of speech which requires the speaker to commit everything to memory
reading from a manuscript
memorized speech
extemporaneous speech
impromptu
A type of speech which refers to speaking at the spur of the moment with minimal or no time for preparation
reading from a manuscript
memorized speech
extemporaneous speech
impromptu
A type of speech which requires speakers to formulate spontaneous sentences with short or long preparation
reading from a manuscript
memorized speech
extemporaneous speech
impromptu
A type of communication which is written when a person needs more information about products or services offered by companies or individuals
Letter of Inquiry
Interview
Essay
A type of communication which has gained popularity because of its speed and convenience; these are often considered less formal but with expectations for appropriate and effective content
Letter of Inquiry
Interview
Essay
A special type of purposive communication which can be classified into different types according to purpose in order to obtain information from an organization or individual
Letter of Inquiry
Interview
Essay
Which of the following statements is false of the purpose of writing a letter of inquiry?
Inquiry letters are sent when there are specific questions that are not provided by the general information.
Inquiries may come in the form of interviews, letters, or emails.
Both interview and letter inquiries require appropriate use of language.
Inquiries are exclusively done through letters.
Which of the following statements is false about writing/ sending emails?
Emails require the use of polite expressions.
Messages should be concise and clear.
Language can be informal as it is an informal form of communication.
Emails are less formal than letters.
According to Wood (2003), communication is a _________ process.
complicated
systematic
problematic
This involves the relationship between and among the participants in a communication process.
historical context
physical context
social context
The noise caused by the barking of dogs is what type of noise?
barking noise
physical noise
semantic noise
In the process of communication, who decodes the messages?
sender
channel
receiver
Function of Communication:
We communicate to maintain
our sense of (a) .
An ethical communicator gives ______ to the source of information.
Money
Problems
Credit
(a) is the receiver's response to the sender's message that indicates understanding.
Through communication, we cannot fulfill our short-term goals and long-term goals.
True
False
Daydreaming, not paying attention, boredom, and lack of interest are what type of noise?
(a)
Verbal communication is
_____________________.
sending a message without using words
posture, gestures, facial expressions
sending a message using words
communicating with oneself
When can the communication process be deemed complete?
When the sender transmits the message.
When the receiver sends the message.
When the receiver understands the message.
When the message enters the channel.
Which is not a principle of communication?
Communication is purposive.
Communication occurs nonstop.
Communication is a joke.
Communication is a skill.
Communication is a skill.
True
False
Scenario:
Joe asked his co-worker, Taylor, if she can help him with a client.
She crossed her arms and rolled her eyes but did not say anything.
Have they communicated?
Yes, there is communication here.
No, there is no communication here.
Scenario:
A: Hello, this is Pacific Hotel.
B: This is Matt Healy speaking. I would like to book a room for Sandy.
A: Sorry, Sir, who is it for again?
B: Me! I want it for Sandy.
A: For you, Sir? Or for Sandy?
B: I said for me! I want to book for Sandy, the day before Mindy!
A: Do you mean Sunday the 26th, Sir?
B: Yeah! That's what I've been telling you all this time.
What type of noise can be found in this conversation?
(a)
What are the types of communication?
Face time
Listening
Non verbal & verbal
What is Body Language?
Postures, gestures, and facial expressions.
The exchange of information through the use of words.
Your words say one thing but your body language say another.
Speak from your point of view.
Good listening skills include what?
Smiling and waving at people
Yelling loud at people
Writing in slang.
None the above.
True or False: Communication is more than just talking face to face?
True
False
Hearing, thinking about and responding to another person’s message is
“I” Message
Active Listening
Body Language
Mixed Messages
This communication is designed to inform, persuade, or entertain an audience.
Dyadic communication
Small group communication
Public communication
Interpersonal communication
In simple terms, this is the process by which people and goods move easily across borders.
(a)
Identify if the statement is True or False.
We might think of globalization as a relatively new phenomenon, but it's been around for centuries.
Source: What is Globalization Anyway?* by Alex Gray
(a)
Identify if the statement is True or False.
The internet has revolutionized connectivity and communication, and helped people share their ideas much more widely...
Source: What is Globalization Anyway?* by Alex Gray
(a)
Identify if the statement is True or False.
Every step forward in technology brings with it new dangers. Computers have vastly improved our lives, but cyber criminals steal millions of pounds a year. Global wealth has skyrocketed, but so has global warming.
Source: What is Globalization Anyway?* by Alex Gray
(a)
Determine the statement.
All international communication is influenced by cultural differences. Even the choice of communication medium can have cultural overtones. The determining factor may not be the degree of industrialization.
Source: Communicating Across Cultures by Carol Kinsey Goman
High-context vs. Low-context
Sequential vs. Synchronic
Affective vs. Neutral
Two people who do not speak the same language cannot communicate
True
False
Television and video clips are electronic forms of
visual communication
telecommunication
kinesthetics communication
The circumstance or the environment where communication takes place
content
context
concept
Allows the communicator to adjust his message and be more effective
feedback
speech
message
The process of converting a message into words, symbols, gestures
encoding
decoding
making feedback
The process of making meaning out of a message
encoding
decoding
feedback
A look or a glance is an example of what kind of communication
verbal
oral
non-verbal
The content of the communication process
feedback
message
jargon
When you communicate to inform, to persuade, or to entertain, all of these refer to what aspect of communication
purpose
attention-getting
topic knowing
Age, educational background, profession are important aspect of
knowing your topic
knowing your purpose
knowing your audience
Using your face to communicate a feeling is called
facial expression
gesture
impression
She is using a hand ____ to say "okay."
facial expression
gesture
posture
____ is the position of your body when you stand or sit.
Gesture
Nonverbal communication
Posture
When you greet someone politely, you wai them. This is a ____.
facial expression
verbal communication
gesture
Communicating a message using spoken words is called ____.
nonverbal communication
verbal communication
body language
Communicating a message without words is called ____.
verbal communication
nonverbal communication
posture
Which photos are nonverbal communication? (choose 3)
His poor posture communicates that
he's scared
he's not friendly
he's confident
Facial expressions are the same around the world.
True
False
In a job interview, good posture communicates that you're.... (choose 2)
confident
professional
unprepared
mean
You are working in a group and you want to share an answer, but a group member answers first. What do you do?
don't share at all
cut the person off and speak louder so everyone hears you
wait until your group member is done talking and then share
tell the teacher
Your teacher is talking, but you need help. What do you do?
sit there and do nothing
wait until she is done speaking and raise your hand or say "excuse me"
talk over the teacher
assume your answer is correct
A new student had entered the classroom. What do you do?
yell at them to be your friend
ignore them
stare at them
say hello and tell them your name
You have been given a group project. When you get with your group, no one is saying anything to get started. What do you do?
say "does anyone have any ideas for the project"
ignore them
stare at them
tell the teacher no one likes you
A student has made a mistake and got an answer incorrect. What do you do?
laugh at them
try to help them get the correct answer
tell the class the student got the answer wrong
yell out the correct answer
When participating in a group it is good to take turns.
True
False
If you don't know the answer to a question you should not respond at all.
True
False
You should say kind words to help your group stay focused.
True
False
Your friend is very sad today and she asks to talk to you. While she is talking you are thinking about what you want for dessert. You are being a good listener.
True
False
When you are not interesting in your friend's conversation you should just walk away, without saying anything.
True
False
Your primary goal is to influence the thoughts, feelings, actions, and behaviors or attitudes of your listeners.
Informative Speech
Persuasive Speech
Manuscript Speech
Entertainment Speech
Requires you to commit the speech to memory so that you do not bring your notes when delivering it.
Manuscript
Impromptu
Persuasive
Memorized
Since this type of speech follows a word-for-word method, you might be tempted to skip practicing the speech.
Manuscript
Memorized
Impromptu
Extemporaneous
Delivered with the help of short notes and a clear outline.
Memorized
Manuscript
Impromptu
Extemporaneous
Aim to change their perception and convince them that your argument is more important, practical, attainable, or feasible.
Informative
Entertainment
Persuasive
Impromtu
Speaking without advanced preparation.
Extemporaneous
Manuscript
Memorized
Impromptu
The humorous speeches of comedians and performers are the best examples of this type.
Persuasive
Entertainment
Informative
Manuscript
The speaker is expected to be friendly and relaxed, but still courteous during the speech delivery.
Entertainment
Informative
Persuasive
Memorized
Speech about objects or people, speech about processes, speech about events, and speech about concepts.
Persuasive
Entertainment
Manuscript
Informative
The purpose of this speech is not to educate, inform, or inspire because the primary goal is to make the audience relax, enjoy, and even laugh.
Informative
Persuasive
Entertainment
Memorized
Knowing the audience and the occasion is crucial in writing a speech.
True
False
The primary objective of speech writing is getting the right or appropriate topic.
True
False
One way to relax is to over-think.
True
False
If your speech has four paragraphs, you should focus on one paragraph at a time. Once you have memorized the first paragraph, focus on the next one. This is for memorized speech.
True
False
After your speech, it is inappropriate to say “Thank you” to the organizer for the speaking opportunity.
True
False
Which is an example of a business letter salutation?
Dear Mrs. Collins,
Thank You,
Dear Mr. Jones
Sincerely,
Which of the following should you not do with your voice during a presentation?
Speak with clarity
Speak with projection
Speak to the audience
Speak to your notes or the screen
Nervously pacing back and forth is a good presentation skill.
TRUE
FALSE
Which part of a business letter is listed below?
Courtney Thomas
321 Main Street
Olathe, KS 66062
Inside Address
Signature Line
Heading
Body
How many enters are there between the Recipients Address and Salutation?
2
4
6
3
Which example is listed below.
Dear Mrs. Collins
Email Salutation
Business Letter Salutation
Email and Business Letter Salutation
Memo heading
What are the 2 colors you can sign a business letter in?
Blue and Red
Black & Red
Blue & Green
Black & Blue
What 4 things do you need to do before typing a business letter?
Change margins, set spacing to single, 12 point font, Times New Roman font
Change margins, change font, change font color, 12 point font
Change margins, set spacing, 12 point font, sans serif font
Change margins, add page number, 12 point font, add a border
What information should be included in the final paragraph of a letter or email?
Your contact details
The subject of the letter or email
More information on the topic
A proposal or call for action
In a block style letter ____.
all lines start at left margin
date and closing lines start at horizontal center
paragraphs must be indented
the complimentary closing is omitted
