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Worksheetsrecap
Total questions: 10
Worksheet time: 6mins
What are the goals of greeting and welcoming a customer?
Make them feel comfortable
Make them to buy our product
Make them feel comfortable,Important and they are not being judged
Its an act of curtesy to show.
How do we have to see a customer?
As a sales tag who needs our help
As a fellow human who needs our help
As a target
none of these
How many minutes or seconds later will you greet a customer who walks into the store?
Immedialty
30-60 sec
10-15 sec
1-5 min
How does the employee in the picture establish a good connection with the customer?
Eye contact
closed bodylanguage
smile
open body language
You are writing an important mail to a customer and a customer walks into the store. You are the only person in the store. What will you do?
Let the customer browse the store. I will finish the email
Ask excuse with the customer and finish the email
Do nothing wait for someone else to come.
Leave the work and go help the customer immediatly
what are the good welcoming words...
Hello Sir/Mam, welcome to IT WORLD
Hello sir/ mam, how are you?
Hello Sir /Mam, How can I help you?
Good morning Sir/ Mam, welocme to our store.
Which of these haircuts are accepted as formal?
Which of the following belts is accepted as formal?
Which of the these make-ups are accepted as formal?
In retail, store employees are seen as a ?
Sales person
Service agent
Reflection of the brand
