WorksheetsBengkel QIT 2022
Total questions: 20
Worksheet time: 10mins
Which of the following option is not implementation process?
Department Management involvement
Data cleaning
SOP update
Hands on training
Control plan of process is
Monitoring and standardization
Defining objective of the project
Problem identification
Gathering information
As you seek improvements in healthcare performance, how would you describe the relationship between quality and cost?
As the quality goes up, the cost comes down
It costs more to produce better quality
A program designed to reduce defects to help lower costs, save time, and improve customer satisfaction
PDCA
Benchmarking
Just-In-Time
Six Sixma
The following are the techniques for building employee empowerment EXCEPT:
building miscommunication networks that include employees
developing open, supportive supervisors
moving responsibility from both managers and staff to production employees
building high-morale organizations
A tool for identifying quality issues and inspection points, also known as an Ishikawa diagram or a fishbone chart. Each “bone” represents a possible source of error. The operations manager starts with four (4) categories: material, machinery/equipment, manpower, and methods. These four (4) M’s are the “causes”
Scatter Diagram
Pareto Charts
Cause-and-Effect Diagram
Flowcharts
What does the "M" in SMART stand for?
Maximum - there are no limits for goals
Measurable - a goal must have some kind of number attached so you have a way to know if you are reaching the goal
Memorable - a goal must be easily remembered
Mental - you have to be able to think about the goal
Tool that used to define the problem
5 S
5 Whys
5 W 1 H
6 Sigma
What is a cause?
The result of something happening
The last thing that happened
Something that happens
Something that causes something else to happen
Cause: ?
Effect: The plant died
The girl took care of the plant
The plant did not get enough water
The plant was pretty
The plant got plenty of sun
Which is right for the PDCA cycle?
Plan, Do, Check, Adjust
Play, Done, Check, Act
Plan, Done, Check, Act
Plan, Do, Check, Act
What is a Gantt chart?
A map of how you will complete a project
A timeline that is used as a project management tool to illustrate how the project will run
A project management tool
A table that shows what each task looks like
A goal is a statement that specifies
How you will achieve something
What you want to achieve or do within a certain amount of time
How much you will accomplish in life
What you will be successful at
A television show explaining about Neil Armstrong and his walk on the moon. The TV show is a
Primary Source
Secondary Source
An artifact, document, diary, manuscript, or other source of information created at the time of study is a ....
Primary Source
Secondary Source
Where can we locate the mean in the normal curve?
to the left portion
on the z - axis
to the right portion
at the center
"Thomas wants to design an experiment to see if wearing Nikes makes you run faster than other shoes in a 5K race." What is the independent variable in this experiment?
Thomas
race time
shoe brand
race distance
Aims of healthcare quality improvement except
Patient centered
Revenue
Effectiveness
Efficient
Will ensure that the customer is satisfied by meeting their requirements and will thus enhance the confidence of the customer refer to?
Increased financial performance
Increase in production
Less rework
Customer satisfaction
Quality audit is an inspection process. What is one of the purposes of the audit?
Identify quality improvements
Determine tax violations
Identify violations and failures
Determine audits available
