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Total questions: 12
Worksheet time: 6mins
دفعت ٣٠٠للمندوب قال مفيش باقى
No change
Wrong collection
انا طلبت اوردر و دفعت ١١٥ ليه الفرق منزلش حسابي
Wrong collection
No change
من فضلكم الطلب وصل الساعه2... 40 دقيقه وانا طلبت ان يكون طلبى الساعه4...برجاء عدم تغير الميعاد
Customer requests
Complaints
Not following the delivery instructions
Personal appearance
القهوة وصلت مدلوقة و بقول للمندوب راح مزعق فيا و قالي كلمي خدمة العملاء
Delivery issues
Delivery and packaging issues
When customer complains from not receiving an item within his/her order
First thing we should check on:
Customer's orders
Created tickets
كرتونة البيض جايالي مبهدلة خالص و البيض مكسور و ناقص بيضة
Smashed
N. per pack less than promised
Both
أنا جايلي حاجات مش طالبها و الحاجات اللي طالبها مجتش
Extra items
Wrong order
We can compensate the customer for the side item missing from switcher by choosing "Refund" - "Item Missing"
True
False
We create "Manual void" ticket, when the customer asks for proof od refund?
True
False
We should create "Retention" ticket in any "inappropriate attitude" complaint
True
False
Voided means that the amount has been deducted and refunded to the customer from Breadfast account.
true
false
