WorksheetsAdmin Quiz
Total questions: 13
Worksheet time: 2mins
What Screen is used to book a customer repair?
Product Enquiry
Customer invoice
Store repairs
We can book goods for repairs not purchased at Noel Leeming?
True
False
What is the usual ETA for repairs to be completed?
7 Business days
14 Business Days
21 Business Days
30 Business Days
What goods can we provide as loans? (Select all that apply)
Phones
Laptops
Fridges
Washing Machine
Dryer
We can provide a customer their repaired device before a loan is returned?
True
False
How long does a customer have to pay off their layby?
30 Days
60 Days
90 Days
120 Days
When in the repairs process do we charge a repairs excess?
When the device is first booked in
When the device is accessed
When the device is repaired
At time of collection after repair
How long do we hold onto completed repairs before we dispose of them?
14 Days
30 Days
60 Days
90 Days
If you get injured at work, when should you log it with Safety hub?
ASAP
End of Business day
After the next pay cycle
At the next Health and Safety meeting
How long do we keep files of customer related paperwork?
6 Months
12 Months
24 Months
36 Months
With Benestar, how many free counselling sessions are provided per year?
None, they are subsidised
2
3
6
What is the DOA timeframe for MOST items?
7 Days
10 Days
14 Days
30 Days
How can you find out where a product goes for repair?
Call the supplier
Check the folder at the front counter
Ask Casey nicely
All of the above
