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WorksheetsBrooklyn 33 Slack Quiz
Total questions: 10
Worksheet time: 6mins
For newly opened accounts, how many days from account open date would GSP allow us to replace a card?
10 business days
5 calendar days
5 business days
10 calendar days
How to type mother's maiden name if prompted to verify as security password in GSP?
Whole maiden name
First 3 letters only
First 4 letters
First and last letters only
Caller reported a lost and found card, what to do in GSP?
Unauthorized caller>Invalidate card>Note account>Tell caller destroy card.
Unauthorized caller>Freeze card>Call CM>replace a new card.
Unauthorized caller>Invalidate card>Call CM arrange a meeting with caller.
Unauthorized caller>Freeze Card>Replace card>Tell caller to destroy card.
How many days from the time account was charged an Annual Fee will CM get a full refund if he cancels the account?
Within 45 days
Within 10 days
Within 30 days
Within 49 days
If BCM is calling to confirm additional card & GSP prompted to verify date of birth, whose date of birth should we ask?
(a)
What tab in GSP do we go to check how much CM has spent so far to reach spending requirement for Welcome Bonus?
Hub Menu>Balance Summary
Hub Menu>Promotion Summary>Bonus Drop Down>Promotion Details
Hub Menu>Transactions Tab
All of the above
What department do we refer the cardmember to if they are calling about pending status for CLI Request?
RLA
Account Services
Underwriting Coordinators
New Accounts
We are allowed to change only the first name under legal name if CM misspelled their name during application.
True
False
What department can we consult with regarding resending email for instant account number or instant card number?
DAP
Account Services
New Accounts
SRT
What department can we transfer the cardmember to if they mention High Yield Savings Account?
(a)
