WorksheetsKL Class Q2
Total questions: 10
Worksheet time: 10mins
What department do we consult if CM expressed hardship?
Credit Currents
Credit RLA
Credit FRP General
Credit Research & Recovery
Delta Companion Certificate Taxes and Fees should be no more than $__ for a round - trip domestic flight (for itineraries with up to 4 flight segments). Baggage charges and other restrictions apply.
$75
$85
$80
$70
What’s the minimum limit that can be assigned to an Additional cardmember?
(a)
When does the Uber Cash credit appears on CM’s Uber account?
1st week of the month
1st of every month
Last week of the month
Last Day of every month
What cards get Global Entry or TSA Pre Check credit?
American Express Platinum and Delta Reserve Cards
American Express Platinum, Marriott Bonvoy Brilliant and Delta Reserve Cards
American Express Platinum, Marriott Bonvoy Brilliant, Delta Reserve and Delta Platinum Cards
American Express Platinum and Marriott Bonvoy Brilliant Cards
What is the only STATE we can’t cater enrolling AM-Full over the phone and LOA Request has to be mailed in?
(a)
Where do we lead CM online to request Offline Statements?
Statement & Activity>Search
Statement & Activity>Recent Transactions
Statement & Activity>PDF Billing Statements>Request Archived Statements
Statement & Activity>Previous Billing Period>Request Offline Statement
Where in GSP do I enroll CM to Priority Pass?
Hub Menu>Enrollment Services>Priority Pass
Hub Menu>Co-brand Rewards>Enroll Priority Pass
Rewards and Partner Maint>Services>Partners/Programs-Enroll & Modify
Rewards and Partner Maint>Services>Rewards>Enrollment
What is the timeframe for CM to receive Priority Pass Welcome Kit after enrollment?
(a)
CM called in inquiring to upgrade/take up a companion card without receiving any solicited offer. After walking through the benefits to the CM, CM agreed to upgrade/take up a companion card. How would you determine which CM request option to go from?
EM
P
DM
CM
