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Email Etiquette

Total questions: 13

Worksheet time: 7mins

Name
Class
Date
1.
It is always important to have a subject line in an email.
a)
True
b)
False
2.
Emails create a permanent record.
a)
True
b)
False
3.
Proofreading is not important in emails as it is considered casual communication.
a)
True
b)
False
4.
You are upset about the content of an email you receive. What is your next course of action?
a)
Reply back immediately highlighting why you are upset.
b)
Take some time to reflect on whether you are going to reply or handle the situation in a different manner.
c)
Immediately go to your supervisor.
d)
Go home. You have had enough for today.
5.
Knowing your audience is important in email communication.
a)
True
b)
False
6.

A ____ should always begin the body of your email.

a)

salutation

b)

date

c)

signature

d)

subject

7.

A closing is a polite ending to a message. Which is not a suitable example of a closing?

a)

Best regards,

b)

Sincerely

c)

Thank you

d)

Good bye

8.

Always proofread your email for ________ errors before sending.

a)

Spelling

b)

Grammar

c)

Punctuation

d)

All of the above

9.

You should --------- your emails before sending. Once they are sent cannot get them back.

a)

return

b)

reply

c)

review

d)

remind

10.

Dear Mrs. Smith,

I will b l8 for class. Pleaze tell me wat i missed. thank u.

Sincerely,

Joe Schmo

Which rule is being broken in this email?

a)

Don't use slang or abbreviations

b)

Use a greeting

c)

Sign off with your full name

d)

Be careful when replying

11.

"Good Morning Mr. Thomas" is an example of a ________.

a)

Salutation

b)

Closing Statement

c)

Email Body

d)

CC

12.

If you write 'CAN YOU LET ME KNOW THIS WEEK?' you are basically shouting at your reader. They will think you are very rude. So just don't do it.

a)

Attachments

b)

Who to send the email to

c)

Length

d)

Capital letters

e)

Proofreading

13.

Short emails sometimes sound rude. People won't read very long emails. Keep emails short, but remember to be polite and friendly, too.

a)

Attachments

b)

Who to send the email to

c)

Length

d)

Capital letters

e)

Proofreading