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#Let's Play quiz Final 2nd year

Total questions: 30

Worksheet time: 15mins

Name
Class
Date
1.

While addressing your boss, you should be --------

a)

impolite

b)

informal

c)

formal

d)

none

2.

The customer requested the lady executive to display the different mobile phone

models. The customer asked ------- to mention the cost of the mobiles too.

a)

him

b)

his

c)

her

d)

it

3.

The ITI Principal called Manoj. The Principal asked ------- to show ----- hall ticket for the CTS examination.

a)

him, his

b)

him, her

c)

her, his

d)

her, him

4.

The company asked the carpenter to design a box with the given dimensions. When it was approved, he made many more -------------- for the company.

a)

box

b)

cabinets

c)

boxes

d)

numbers

5.

Magnificent, large, thin, lengthy, square, bright, sharp, hard – are examples of

------------.

a)

describing words

b)

action words

c)

pronouns

d)

naming words

6.

Fix, measure, pull, lift, grind, mix, operate – are examples of -----------.

a)

pronouns

b)

action words

c)

describing words

d)

naming words

7.

When you meet the instructor inside or outside the ITI, it is - -----------.

a)

always formal

b)

always informal

c)

formal inside the ITI

d)

informal outside the ITI

8.

A quick self-introduction is called ---------------.

a)

elevation pitch

b)

elevator tone

c)

elevator pitch

d)

elevat)ion tone

9.

The set of imperfections in a person is called --------------

a)

strengths

b)

elevations

c)

imitations

d)

weaknesses

10.

What we communicate without words, but with body language is an example of

-------------------

a)

verbal communication

b)

formal communication

c)

informal communication

d)

non-verbal communication

11.

Working with others to find a mutually agreeable solution is called ------------------

a)

persuasion

b)

communication

c)

negotiation

d)

assertion

12.

A town is--------- than a village, but---------------- than a city.

a)

larger, smaller

b)

small, large

c)

smaller, larger

d)

smaller, large

13.

There ------------- a coffee shop --------------------- the park.

a)

are, next to

b)

is, next to

c)

is, next

d)

are, next

14.

The announcement ………… yesterday was unnecessary" complete the sentence

with appropriate word.

a)

made

b)

make

c)

was made

d)

will make

15.

Giving positive comments followed by suggestions for improvement and closing with positive comments is called - ---------------------. |

a)

feedback negative

b)

listening technique

c)

Burger feedback technique

d)

Positive feedback

16.

When you provide feedback, tell the listener that you are providing -------

a)

negative feedback

b)

comments

c)

constructive feedback for improvement

d)

suggestions

17.

When society decides how we need to behave and forces it on us, it is called creating -----------------.

a)

free society

b)

equality

c)

gender stereotypes

d)

enforcement

18.

Proper communication with customers can help to ------------ | ग्राहकों के साथ उचि त संचार ---------- में मदद कर सकता है

a)

retain customers

b)

have customers complain to friends

c)

switch to competitor

d)

search another shop

19.

The electronic form of formal written communication that can be sent through the

internet to many people across the world is called --------------.

a)

email

b)

typing

c)

printing

d)

writing

20.

CC in email means ----------------------.

a)

chair copy

b)

child copy

c)

carbon copy

d)

chart copy

21.

When you send your resume through email, you are sending it as ---------

a)

driver

b)

attachment

c)

marked text

d)

cookie advertisement

22.

When your classmate is giving suggestions on your performance, you are receiving

-----------

a)

customer interaction

b)

elevator pitch

c)

feedback

d)

an award

23.

Rearrange the jumbled words to identify the correct option. ‘two, process,

communication, way, is, a -----------------

a)

A two process is way communication

b)

Communication is a two way process

c)

Communication is a process two way.

d)

Two is a process way communication

24.

BCC in email means ----------------------.

a)

blind chair copy

b)

blind child copy

c)

blind chart copy

d)

blind carbon copy

25.

Why do you need to study further? You need to be married soon.” This is an example of -----------------.

a)

gender stereotypes for girls

b)

gender stereotypes for boys

c)

equality

d)

fair deal for girls

26.

----- is a wireless technology standard used for exchanging data between fixed and

mobile devices over short distances

a)

Wi-Fi

b)

webcasting

c)

Bluetooth

d)

email

27.

Applications and services offered over the internet are called ------------

a)

data

b)

server

c)

online

d)

cloud computing

28.

What is a prototype?

a)

The business idea

b)

Typing the product/service in the business plan

c)

Selling the product/service

d)

The first version of a product/service

29.

One important rule to network effectively is_________

a)

talk to the same people

b)

keep in touch with your contacts

c)

focus on selling your product

d)

identify your competitors

30.

If a woodcutter who so far used simple axe learns to use an electric axe, the

woodcutter is__________

a)

reskilling

b)

career

c)

critical

d)

upskilling