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WorksheetsISO Refresher
Total questions: 25
Worksheet time: 13mins
Choose the incorrect pairing of key challenges and how is it addressed by ISO 9001: 2015 requirements?
Diverse culture : Quality Goals unite and translate the strategy to employees
High attrition: Retention of know-how/Documentation discipline
VUCA environment : Risk-based thinking
QMS improvement : Issues Tracking
The base principle of ISO and QMS is the Deming Cycle summarized in the acronym PDCA which stands for :
(Note: Input your answers in CAPITAL letters without comma e.g. APPLE BOY)
(a)
Which among the following documents can be found in Signavio Document Storage (SDS)? (Select all that apply)
Service Level Agreement of Finance
Documentation Card of APGA
Bank accounting process documentation
Process Card of NAGA
Our GBS+ Strategy is set till the year ____?
2022
2023
2024
2025
A newly signed Job Description (JD) should be kept by an employee for the following instances except :
Upon Promotion
During Salary Appraisal
Upon transfer to a new role
If he/she is newly hired
The following tools are used to document risk analysis except for :
Risk Analysis and Process Controls (RAPC)
Failure Mode and Effects Analysis (FMEA)
Strengths, Weaknesses, Opportunities and Threats Analysis (SWOT)
Corrections and Corrective Actions (CCA)
This document the alignment between GBS+ and the business partners in terms of the services the former will provide the latter
Service Catalouge
Process Card
Service Level Agreement
Process Documentation
This document lists all processes and sub-processes offered by the GBS+ to the business partners
Service Catalouge
Process Card
Service Level Agreement
Process Documentation
Which among the following documents is not a required ISO document?
Job description
Meeting minutes
Documentation Card
Back-up system
Statement 1 : KPI provides information regarding the team's performance in terms of certain metrics, i.e., Speed, Quality and Value or Cost
Statement 2 : Targets are usually set with business partners after establishing the KPIs
Only statement 1 is true
Only statement 2 is true
Both statements are true
Both statement are false
Which among the options are the three key areas or pillars of Quality Framework?
(Select all applicable answers)
Continuous Improvement
Quality Management
Demand Management
Feedback Management
Performance Management
What is the certification body of ISO 9001:2015 for Henkel?
(a)
It contains all digital modeled processes and links to all relevant process docuemnts.
SharePoint
Profact
SDS
Signavio
Employee Development Plan document were the career aspiration of the employee and the action steps needed is discussed and agreed with his immediate manager on a regular basis
TRUE
FALSE
Teams process performance is measured with the following KPIs except
Cost
Time/Speed
Quality
Quantity
Statement 1 : Official template for back-up plan is available in Global ISO SharePoint.
Statement 2 : Secondary backup may be provided in case the primary backup is also not available
Only statement 1 is true
Only statement 2 is true
Both statements are true
Both statement are false
Which of the following is not included in the Henkel Values?
Diversity
People
Customer and Consumers
Financial Performance
New Henkel Purpose : " (a) at heart for the good of generations."
Includes the summary of information regarding the process, which includes process owner, manager, operators, inputs, activities, constraints and outputs.
Documentation Card
Process Documentation
SLA
Process Card
It contains all he detailed information regarding a task or activity handled by the process
Documentation Card
Process Documentation
SLA
Process Card
Where can you find the organizational structure for the whole process?
VISO
ISO SharePoint
Team SharePoint
SLA
Henkel Corporate Culture consists of?
Pupose, Policy, Goals, Values
Purpose, Values
Strategy, Mission, Vision, Purpose
Purpose, Mission, Vision, Values
One of our Quality Management Goals for 2022 is to increase share of non-transactional activities by __ ppt.
1
3
5
7
Statement 1 : It is our goal to deliver 7MEUR saving contribution through continuous realization of efficiency gains in all processes and locations.
Statement 2 : Implement 15 major initiatives aspiring to 10,000 voluntary hours as contribution to Sustainability and Corporate Social Responsibility by end of Q4 2022.
Only statement 1 is true
Only statement 2 is true
Both statements are true
Both statements are false
Achieve 2.2 rate on new stakeholder satisfaction survey within 2022.
True
False
