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WorksheetsHOS 40504 Topic 6-7 Revision
Total questions: 12
Worksheet time: 7mins
This department in the hotel is a front-of-the-house department that has guests interactions related to providing information, arranging tour and transportation, reserving restaurant/shows/games tickets etc
Reservation
Front Office
Valet
Concierge
One of the requirement of 5-star and luxury hotels are the availability of 24-hour ____ (there are 2 answers)
Room Delivery Service
Room Attendant Service
In-room Dining Service
Room Service
Which hotel department handles the purchasing of goods & services of the hotel?
Finance/Accounts
Sales & Marketing
Food & Beverage
Human Resources
Which of the following is a hotel/resort's Recreation Department Revenue Center?
Tennis court
Fitness Center/Gym
Swimming Pool
Wellness Center/Spa
Which of these is NOT a Non-Commercial Lodging Establishment?
Boarding schools
Youth Hostels
Home Exchanges
Time Share
Which of the following are TRUE about the differences between a bed & breakfast (B&B) AND Guesthouse/ Rest house? (more than 1 answer)
B&Bs must provide breakfast while Guest/Rest House not necessary
B&B rents out rooms within the house while Guest/Rest House are MUST be in separate buildings
Both MUST provide basic amenities and toiletries
Guest/Rest House are also known for being government accommodation in small towns without other hotels/ accommodations
Which of these are Cabins (Lodges/Cottages) features that differentiate them from Chalets/Villas? (more than 1 answer)
Lodging made with mainly wood, within forest and hills/mountains
typically smaller and cozier than Chalets/Villas
typical design of roof with overhanging eaves
located in city center with convention facilities
Which meal plan includes breakfast in the Room Rate?
European Plan
Modified American Plan
American Plan
Continental Plan
Which of these are commercial catering establishment open to general market? (more than 1 answer)
Fast Food/QSR
Steakhouse
Hospital Cafeteria
Airline food
What are the benefits of a sole proprietorship compared to Franchise?
High capital
Easy decision making
personal liability
easy to set up
Which of the folllwing departments is a back-of-the-house Cost Centre for a typical hotel?
Kitchen
Security
Spa & Wellness Centre
Recreation centre (golf, sea sports etc)
Small economy accommodation with shared communal spaces, minimal amenities and facilities, but excellent social opportunities with like-minded travelers.
Budget hotel
Hostel
Motel
Boutique Hotel
