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NCEP 2 Next

Total questions: 10

Worksheet time: 7mins

Name
Class
Date
1.

What was Nissan’s first mass-produced electric car?

a)

LEAF

b)

TAMA

c)

zow

d)

ARIYA

2.

In which year nissan was estabilshed ?

a)

1911

b)

1947

c)

1933

d)

1930

3.

The Nissan brand promise is:

a)

Innovation for Excitement

b)

Innovation and Excitement for Everyone

c)

Technology makes cars more exciting partners

d)

Nissan Intelligent Mobility

4.

Nissan Intelligent Mobility is made up of three elements, each represents a value that can be easily understood by customers – what are they?

a)

Intelligent Driving, Driving Power and Intelligent Innovation

b)

Intelligent Power, Driving Intelligence and Driving Excitement

c)

Driving Power, Driving Innovation and Driving Integrity

d)

Intelligent Driving, Intelligent Power, Intelligent Integration

5.

What of the following is not included on NCEP 2.0 ?

a)

NSSW Next

b)

Nissan Brand

c)

Employee Test Drive

d)

Nissan Customer Way

6.

The latest Nissan New Logo was introduced in ?

a)

2021

b)

2019

c)

2020

d)

2022

7.

One of the Key Actions from the Service Focus Area ‘Vehicle return’ is?

a)

Confirm completion of vehicle preparation and paperwork, and ensure Service Advisor availability for delivery before customer’s arrival

b)

Update customer on service work progress at predetermined time. In case of delay, offer an alternative proposal

c)

Inform customers of delivery time as accurately as possible. If the customer has a Pre-paid Maintenance Plan

d)

Ensure Service Advisor availability to welcome appointment customers immediately upon arrival

8.

Personalised attention... Professional interaction... Concerns addressed an approach using during?

a)

Vehicle return

b)

Appointment

c)

Reception

d)

Follow-up

9.

In .............., Nissan introduced the world’s first Around View Monitor – which creates a virtual bird’s eye view of the vehicle and the surrounding area?

a)

2007

b)

2002

c)

1988

d)

1989

10.

In NSSW next how many process are they?

a)

6

b)

4

c)

7

d)

10