Font size
Worksheets2022 08 W1
Total questions: 14
Worksheet time: 8mins
In closing bids, when sending SMS and Email, what hashtag should we add?
(a)
We add #sentsms in closing bids/New SR even if the SMS is undelivered.
False
True
If we encounter this SR sent in the #projectconsultantteam channel, what should we do?
Reply to message and ask PC to assign it to BA
Leave the assignee and publish SR
Change assignee to BA and SR Touch to Low
Given that the PO has either an email address or phone number, should this SR be nominated for distribution?
No
Yes
We encounter this SR in SMS and we asked for the budget. What note should we add?
(a)
An SR is from BHA, and we determined that the project is $200k but has no address yet. What should we do?
Change the assignee back to BHA and post on the HV channel
Process as usual
Ask for the missing details first, then transfer to HV
Ask for the missing details first, then process as usual.
Give one prio state.
(a)
In new sr, should this be considered as priority SR and sent to the #engaged_po slack channel?
Yes
No
We received this SR from the New SR task and it has all the necessary details for distribution, do we still send comms?
Yes
No
What do we do when we add #MNLnodistribute?
(a)
In New SR, the SR transferred to us was already distributed by the PC who previously handled it. What should we do?
Still nominate SR for distribution
Archive SR, we no longer process redistribution
Inform PO that SR has been distributed and we can no longer find other options
What do we tell the PO if they ask what protection could we give them?
Recommended COs have a score of 90 or above.
Contract Review
Dedicated team to guide them through the process.
Financial partner
File complaint
When PO said they haven't heard from anyone, there is one opt-in and they decided to look for contractors themselves, do we offer cancelation of SR?
No
Maybe
Yes
State one scenario for an SR to be considered as a priority.
(a)
