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WorksheetsPayment Arrangement|Mentor2022
Total questions: 15
Worksheet time: 11mins
What percentage of PA deletion is invalid?
35%
37%
38%
73%
What percentage of customer's delete a PA and churn within 180 days?
50%
20%
37%
73%
What percentage of new PA after deleting it fail?
37%
I don't know
73%
50%
What are acceptable PA deletion reason?
Customer or T-Mobile made a mistake within 24 hours of PA set up
Account no longer past due delinquent
Balance impacting adjustment which required PA to be reset
Tenure
Why should we own the NO Payment Arrangement Reset?
Help reduced involuntary churn – Customers that PAY will STAY!
Support a consistent customer experience and reduce call backs
Improve your revenue opportunities
Already talked to other team of experts.
All of these
How much is PA fee?
$5
$10
$15 starting on September 9, 2022
$0
Where can they set up PA for free?
T-Mobile app
My T-Mobile
SIVR
Retail Store
Care
Can we set up PA with more than 31+ days past due?
Yes
Maybe
No
Can they made a payment without verification on SIVR?
No
Maybe
Yes
Can suspended customer access the app or web for self service options?
Maybe
NO
Sometimes
YES
Check all that you should never do when setting up PA:
Provide information about any grace periods when a PA fails.
Use Samson for a PA when Atlas and Special Instructions states customer is on negative file. This will result in a failed Payment Arrangement.
Use Grand Central or the SIVR to set up a PA to waive the payment support fee.
Place temporary adjustments to make a customer eligible for a PA.
Place a collection hold when a customer is not eligible for a PA.
Can NCC accounts create PA?
Yes, but it requires a payment all the time
Yes, but payment support fee should be waived
No
Maybe
Does 1st payment default eligible for PA?
Yes, they just need to pay the restoration fee upfront
Yes, as long as they pay any amount
No
Yes as long as they will use a payment method
Does restoration fees valid if the PA fails?
NO
YES
Sometimes
It depends on the situation
How much is the resto fee of 5 lines? (without tax)
$90
$60
$100
$70
