WorksheetsHospitality
Total questions: 10
Worksheet time: 6mins
1. Which of the following things could make guest comfortable?
Asking personal questions
Talking with smile
Staring at guest
Laughing at guest
What should be considered while checking for availability of rooms?
Your personal relations with guest
Behavior of guest
Guest requirement
None of the above
If preferred room is not available then, what are you supposed to do?
(a)
How much discount should be given to the customer?
Any amount that they want
More than what they've asked for
According to your wish
Minimal amount
Entire payment should be settled after deducting which of the following things?
Advance
Discount
Both A&B
Tips
A good front office associate should understand which of the following things?
Work output requirements
Company's targets
Importance of punctuality
All of these
How should you communicate with customers?
Rudely
As per your mood
Politely
None of these
What is necessary to improve your services?
Tips
Customer feedback
Services cannot be improved
None of the above
How can you ensure safety of senior citizens?
By asking them to bring their children
By ensuring that medical facility is available
By not talking with them
None of the above
IPR
International public referendum
Intellectual property referendum
Intellectual property rights
International property rights
