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WorksheetsCM - Chapter 3
Total questions: 20
Worksheet time: 20mins
A technician is asked to upgrade RAM in a laptop from 4GB to 8GB. Which of the following should the technician do FIRST?
Flash the BIOS.
Enable Trusted Platform Module (TPM).
Download the newest motherboard drivers.
Review the vendor's laptop documentation.
Which one of the following components would be the MOST important to include when configuring a graphic designer's PC?
Maximum RAM and High-quality audio.
High-quality audio and TV Tuner.
Maximum RAM and High-end video.
High-end video and Liquid cooling system.
Ann is cleaning the printer pickup rollers and spills the cleaning fluid on her leg. In which of the following would she find the proper way to cleanup the spill?
Safety Data Sheet.
Product Management Plan.
Product Inventory Spreadsheet.
End-User License Agreement.
A customer wants to upgrade a computer with two additional hard drives, a more powerful GPU, a Blu-ray drive, and additional case fans to keep the system cool. Which one of the following is MOST important to consider when adding these components to the system?
The power supply has a single rail.
The power supply is compatible with microATX.
The total wattage capacity of the power supply.
The total number of pins on the 12V power connector.
A technician is upgrading the graphic card on an Small Form Factor (SFF) PC. Which one of the following is MOST important when considering the type of card to be installed?
The cooling solution on the card.
The size of the card.
The card’s driver compatibility.
The Graphics Double Data Rate (GDDR) of the card.
What is the purpose of upgrading RAM?
To add more RAM to the motherboard.
To improve the quality of the sound.
To improve the quality of the graphics.
To speed up the performance of the computer.
Why do we need to upgrade the CPU?
To increase the speed of the memory.
To increase the data processing speed.
To increase the level of video graphics.
To improve the functioning of the sound card.
Which one of the following does NOT need to be connected to the system board of the laptop when replacing them?
AC adapter.
An inverter.
Laptop speakers.
Smart card readers.
Your laptop's screen appears to be broken and does not display any pictures, even though there are no visible cracks or breaks on the screen. What first step should you perform before replacing a laptop's screen?
Disconnect the laptop hinge to separate the display from the laptop's base.
Remove the laptop's battery and ensure the power adapter is disconnected from the wall outlet.
Collect the necessary tools to remove the screen's frame, such as a small knife or flat-head screwdriver.
Connect your laptop to an external display to verify that the problem resides in the screen and not another component.
An end-user has complained about slow transfer speeds on a laptop and wouldn't mind sacrificing storage space for better speed and performance. In fact, the user wants to be able to transfer data on the laptop as fast as possible. What would you suggest upgrading to improve data transfer speeds?
Suggest a solid-state drive.
Suggest a hard disk drive.
Suggest a hybrid disk.
Suggest a Random Access Memory.
How are SODIMMs installed to a laptop?
By pressing straight down.
Into a Zero Insertion Force (ZIF) socket.
On a 45-degree angle.
On a 90-degree angle.
Do not use an anti-static wrist strap when replacing the power supply unit or high voltage devices.
True
False
What statement about a Field-Replacement Unit (FRU) is true?
They are not necessary for the computer's operation.
All types can be easily disposed of in any trash can.
It's easily repaired by a support technician.
A support technician should know how to replace one.
Backward compatibility is the usability of newer versions of standards referred to on the conditions of an earlier version.
True
False
What is e-waste?
Electronic waste.
Environmental waste.
Earth waste.
Energy waste.
What is an example of e-waste?
A banana.
A computer.
Old clothes.
Soda cans.
What is the good way to dispose of e-waste?
Throw it in the street.
Burn it in your backyard.
Throw it in the dump.
Give it to a reliable e-waste recycling company.
Which one of the following Device Manager options can be used to restore the previous driver if a newly installed driver causes a problem?
Rollback Driver
Uninstall Driver
Disable Driver
Update Driver
Which tab within the Device Manager provides a drop-down dialog box listing all of properties available for a driver?
General
Driver
Details
Resources
Which one of the components are least upgraded computer parts?
Case
Keyboard
Monitor
Motherboard
